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Zenith American Solutions, Inc. · 12 hours ago

Customer Care Specialist

San Francisco

Full-time

Onsite

Mid Level

$29/hr - $29/hr

4+ years exp

Zenith American Solutions, Inc. is the largest independent Third Party Administrator in the United States, and they are seeking a Customer Care Specialist. The role involves providing advanced customer service regarding eligibility, benefits, and claims status, while acting as a resource for the team.

AssociationInformation Technology

Responsibilities

Maintains current knowledge of assigned Plan(s) and effectively applies knowledge in all job functions

Provides written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits

Updates files, including documenting system notes of conversations or action taken

Performs tasks associated with the administration of retirement and health and welfare benefits such as

Processing and/or sending mailers or required forms as requested by members

Processing and/or sending correspondence related to member or claims status

Processing enrollments and updating member information in applicable system(s)

Distributing communications related to regulatory requirements

Initiates Action Requests to appropriate departments requesting adjustments to claims, retirement, and/or eligibility as necessary. Follows up to ensure successful completion of Action Request

Handles escalated calls; manages through resolution

Assists in the training of new hires and existing employees

May assist supervisor or manager by tracking team attendance, overseeing daily workflows, reviewing processes, or participating in special projects

Assists in quality assurance measures by monitoring call queues and progress of Action Requests

Performs other duties as requested

Qualification

Customer serviceBenefits administrationCall center experienceBilingualProficient computer skillsCommitmentDetail orientationListening skillsAnalyzeWork ethicTeam player mentalityIntegrityClear communicationOrganization skills

Required

High school diploma or GED

Four years of related work experience such as third-party administrator processing, benefits administration, or customer service in a health and welfare environment

A strong work ethic and team player mentality

A highly developed sense of integrity and commitment to customer satisfaction

Ability to communicate clearly and professionally, both verbally and in writing

Solid organization skills with strong detail orientation and listening skills

Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations

Proficient computer skills including MS Office tools and applications

Preferred

Call center experience in benefits claims, billing, or eligibility

Bilingual

Benefits

Health, vision, and dental coverage

A retirement savings 401(k) plan with company match

Paid time off (PTO)

Great opportunities for growth

Much, much more

Company

Zenith American Solutions, Inc.

Zenith American Solutions (“Zenith”) stands out as a top provider of third-party administration services specifically designed for Taft-Hartley trust funds in the U.S.

Founded in 1944

Mokena, Illinois, USA

1001-5000 employees