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Nationwide Vision · 11 hours ago

Front Office Specialist - Training Provided!

Gilbert

Full-time

Onsite

Entry Level

1+ years exp

Nationwide Vision is seeking a Front Office Specialist to act as the first point of contact for patients, ensuring a world-class Total Patient Experience. The role involves providing exceptional customer service, managing patient flow, and performing various administrative responsibilities to facilitate a smooth check-in and check-out process.

Health Care

Responsibilities

Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support

Provide exceptional customer service during every patient encounter (in person or via phone)

Display a professional attitude, greet patients promptly with a smile, and thank them when they leave

Answer phones (both external and internal); assure prompt, courteous service at all times

Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule

Double check insurance authorizations to ensure completion and build accurate flow sheets

Check out patients and collect correct payments according to procedures

Manage patient flow in the office and ensure communication to maximize efficiency and customer service

Complete daily reconciliations / close day / countdown cash drawer

Comply with all company policies and procedures, including HIPAA

General office duties and cleaning to be assigned by the manager

Qualification

Customer serviceMedical office experienceProficient in Microsoft OfficeOphthalmic experienceCommunication skills

Required

Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience

Favorable result on background check as required by state

Must be able to provide proof of identity and right to work in the United States

High school diploma or GED required

Proficient in Microsoft Excel, Word, PowerPoint, Outlook

This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary