Member Support Representative II - Verifications jobs in United States
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ID.me · 1 day ago

Member Support Representative II - Verifications

positionMcLean, Virginia
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
date0+ years exp

ID.me is a next-generation digital identity wallet that simplifies how individuals securely prove their identity online. As a Member Support Representative II - Verifications, you will engage with members via video calls, guiding them through the verification process while delivering outstanding customer service.

Cloud Data ServicesCyber SecurityFraud DetectionIdentity ManagementPrivacySoftware

Responsibilities

Conduct inbound video verification calls with members, ensuring a friendly and professional experience
Verify member identities across multiple communities by requesting and validating required documentation
Address member inquiries and concerns related to the verification process
Assist with account recovery to track, manage and resolve members’ issues, ensuring a secure and efficient resolution
Embrace and implement the tactics and techniques provided by leadership during coaching/ training sessions in order to achieve desired goals
Adhere to the companies Quality Assurance program and the associated policies
Collaborate with team leads and management to enhance the verification process
Stay updated on company policies, procedures, and industry regulations

Qualification

Customer support experienceVideo conferencing softwareGoogle Suite proficiencyTicketing software proficiencyConflict de-escalationCommunication skillsInterpersonal skillsSelf-starterTeam player

Required

High school diploma or equivalent required
Minimum 6 months of experience in customer support role preferably in a contact center environment
Minimum 6 months of experience using Mac and/PC platforms for daily operations
Ability and willingness to work in-office five days per week
Excellent written and verbal communication skills
Excellent interpersonal skills and capable of de-escalating conflict
Consistently demonstrates punctuality and reliability in attendance
Proficiency in using video conferencing software like Zoom
Proficiency in using Google Suite
Proficiency in using ticketing software like Zendesk
Ability to handle sensitive information with confidentiality
Ability to thrive in a fast-paced environment when there are changing priorities
Ability to be a team player with a strong, self-managing work ethic
Ability to be a self-starter with a passion for learning and continuous improvement
Prolonged periods sitting at a desk and working on a computer

Benefits

Medical, Dental, and Vision Insurance
Eligible for 15 days of accrued Paid Time Off annually
Paid training and ongoing professional development

Company

ID.me

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Glassdoor3.1
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ID.me is a digital identity wallet that allows users to securely prove their identity online.
dateFounded in 2010
location
Mclean, Virginia, USA
people-size1001-5000 employees
web-link
https://www.ID.me

Funding

Current Stage
Late Stage
Total Funding
$814.25M
Key Investors
Ribbit CapitalAres ManagementViking Global Investors
2025-09-03Series E· $65M
2025-01-30Debt Financing· $275M
2024-11-25Secondary Market· $67M

Leadership Team

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Blake Hall
Co-Founder and CEO
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Samantha Greenberg
Chief Financial Officer
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Recent News

BiometricUpdate.com
US Treasury awards ID.me $1B five-year contract
2026-01-07
BiometricUpdate.com
ID.me scores big roll outs with FINRA and CMS
2025-12-18
PR Newswire
ID.me Announces Contract with CMS to Advance Access, Security, and User Experience on Medicare.gov
2025-12-16
Company data provided by crunchbase