ID.me · 1 day ago
Member Support Representative II - Verifications
McLean, Virginia
Full-time
Onsite
New Grad, Entry Level
0+ years expID.me is a next-generation digital identity wallet that simplifies how individuals securely prove their identity online. As a Member Support Representative II - Verifications, you will engage with members via video calls, guiding them through the verification process while delivering outstanding customer service.
Cloud Data ServicesCyber SecurityFraud DetectionIdentity ManagementPrivacySoftware
Responsibilities
Conduct inbound video verification calls with members, ensuring a friendly and professional experience
Verify member identities across multiple communities by requesting and validating required documentation
Address member inquiries and concerns related to the verification process
Assist with account recovery to track, manage and resolve members’ issues, ensuring a secure and efficient resolution
Embrace and implement the tactics and techniques provided by leadership during coaching/ training sessions in order to achieve desired goals
Adhere to the companies Quality Assurance program and the associated policies
Collaborate with team leads and management to enhance the verification process
Stay updated on company policies, procedures, and industry regulations
Qualification
Required
High school diploma or equivalent required
Minimum 6 months of experience in customer support role preferably in a contact center environment
Minimum 6 months of experience using Mac and/PC platforms for daily operations
Ability and willingness to work in-office five days per week
Excellent written and verbal communication skills
Excellent interpersonal skills and capable of de-escalating conflict
Consistently demonstrates punctuality and reliability in attendance
Proficiency in using video conferencing software like Zoom
Proficiency in using Google Suite
Proficiency in using ticketing software like Zendesk
Ability to handle sensitive information with confidentiality
Ability to thrive in a fast-paced environment when there are changing priorities
Ability to be a team player with a strong, self-managing work ethic
Ability to be a self-starter with a passion for learning and continuous improvement
Prolonged periods sitting at a desk and working on a computer
Benefits
Medical, Dental, and Vision Insurance
Eligible for 15 days of accrued Paid Time Off annually
Paid training and ongoing professional development
Company
ID.me
ID.me is a digital identity wallet that allows users to securely prove their identity online.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$814.25MKey Investors
Ribbit CapitalAres ManagementViking Global Investors
2025-09-03Series E· $65M
2025-01-30Debt Financing· $275M
2024-11-25Secondary Market· $67M
Leadership Team
Blake Hall
Co-Founder and CEO
Samantha Greenberg
Chief Financial Officer
Recent News
BiometricUpdate.com
2026-01-07
BiometricUpdate.com
2025-12-18
Company data provided by crunchbase