Salesforce & Agentforce CTI Lead only W2 jobs in United States
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New York Technology Partners ยท 3 days ago

Salesforce & Agentforce CTI Lead only W2

positionNew York, United States
timeContract
remoteHybrid
senioritySenior Level, Lead/Staff
date8+ years exp

New York Technology Partners is seeking a Salesforce & Agentforce CTI Lead to serve as both a solution lead and a hands-on developer for the CTI workstream within the NYL Salesforce Agentforce program. This role is responsible for the end-to-end technical design, development, and delivery of telephony integrations for Salesforce Service Cloud and Agentforce while providing leadership across solution architecture and team coordination.

ConsultingInformation TechnologySoftwareStaffing Agency
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H1B Sponsor Likelynote

Responsibilities

Own the CTI solution direction within Salesforce Service Cloud Agentforce ensuring alignment with program objectives and non functional requirements
Conduct design reviews validate architecture artifacts and drive decisions on build versus configuration
Collaborate with stakeholders to define scope success metrics and ensure traceability from requirements to production readiness
Design and implement Salesforce CTI capabilities including Open CTI Lightning Telephony softphone configuration screenpop click to dial call logging and omni channel routing
Integrate Salesforce with telephony platforms such as Genesys NICE in Contact Amazon Connect and Twilio using SIPWebRTC and REST eventdriven APIs
Develop components using Apex Lightning Web Components LWC SOQLSOSL and platform events for realtime call handling
Enforce secure coding standards and compliance with Financial Services regulations
Implement CICD pipelines static code analysis and automated testing frameworks
Ensure audit readiness and adherence to deployment gates
Lead and mentor a blended team of onshore and offshore developers and testers
Drive sprint planning backlog management and release readiness
Report progress risks and mitigation plans to program leadership

Qualification

SalesforceCTI IntegrationApexLWCTelephony PlatformsSalesforce CertificationsDevOps ToolsCompliance KnowledgeTeam Leadership

Required

8 to 12 years of experience in Salesforce delivery with 4 to 6 years focused on CTI for Service Cloud Agentforce
Expertise in Apex LWC OmniChannel Open CTI and telephony integrations with Genesys NICE Amazon Connect Twilio
Strong understanding of security performance and compliance requirements in Financial Services
Salesforce certifications Platform Developer III Service Cloud Consultant preferred

Preferred

Familiarity with Agentforce MIAW and chatbot assist patterns
Experience with analytics integration eg Tableau dashboards
Knowledge of DevOps tools and secure SDLC practices

Company

New York Technology Partners

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New York Technology Partners is an information technology company that provides IT and engineering services.
dateFounded in 1999
location
Iselin, New Jersey, USA
people-size201-500 employees
web-link
http://nytp.com

H1B Sponsorship

New York Technology Partners has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (52)
2024 (74)
2023 (59)
2022 (104)
2021 (74)
2020 (115)

Funding

Current Stage
Growth Stage

Leadership Team

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Amy Reynolds
Senior Talent Acquisition Partner
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Hetal Shah
Technical Recruiter at New York Technology Partners
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Company data provided by crunchbase