Johnstone Supply, The Balsan Group · 1 week ago
Technical Service & Sales Director
Greater Pittsfield Area
Full-time
Onsite
Director/ExecutiveJohnstone Supply is seeking a dynamic Technical Service & Commercial Sales Director to lead both their technical support operations and commercial sales strategy. This role is critical for delivering technical expertise to contractor customers while driving revenue growth across commercial markets.
Wholesale
Responsibilities
Provide advanced HVAC/R technical support on systems, controls, and components to customers and internal teams
Lead, mentor, and develop Service Advisors and Technical Support staff, fostering a high-performance, customer-first culture
Resolve escalated technical issues, warranty claims, and complex product inquiries with urgency and professionalism
Ensure consistent technical training for employees and customers, including new products, installation best practices, and troubleshooting
Partner closely with manufacturers to stay current on product updates, recalls, and technical bulletins
Improve service workflows, documentation, and processes to increase efficiency and customer satisfaction
Ensure compliance with industry standards, safety regulations, and Johnstone policies
Track service KPIs, analyze trends, and report on performance and customer feedback
Develop and execute commercial sales strategies to achieve revenue and market share goals
Build and maintain strong relationships with key commercial accounts, contractors, and strategic partners
Identify new business opportunities, negotiate agreements, and close deals to grow Johnstone’s footprint
Collaborate with branch managers and sales teams to align technical support with sales objectives
Monitor market conditions, competitor activity, and customer needs to guide pricing and product strategy
Equip sales teams with technical expertise and product knowledge to improve close rates and customer confidence
Analyze sales performance, forecast revenue, and report results to senior leadership
Qualification
Required
Advanced HVAC/R technical support knowledge on systems, controls, and components
Experience in leading, mentoring, and developing teams
Ability to resolve escalated technical issues, warranty claims, and complex product inquiries
Experience in providing consistent technical training for employees and customers
Ability to partner with manufacturers to stay current on product updates, recalls, and technical bulletins
Experience in improving service workflows, documentation, and processes
Knowledge of industry standards, safety regulations, and company policies
Ability to track service KPIs, analyze trends, and report on performance and customer feedback
Experience in developing and executing commercial sales strategies
Ability to build and maintain relationships with key commercial accounts, contractors, and strategic partners
Experience in identifying new business opportunities, negotiating agreements, and closing deals
Ability to collaborate with branch managers and sales teams
Knowledge of market conditions, competitor activity, and customer needs
Ability to equip sales teams with technical expertise and product knowledge
Experience in analyzing sales performance, forecasting revenue, and reporting results
Benefits
Competitive compensation and benefits
Leadership role with real influence on strategy, growth, and customer experience
Opportunity to shape and launch a new, high-impact division
Work with industry-leading HVAC/R products and partners
Strong, values-driven organization with long-term growth opportunities
Company
Johnstone Supply, The Balsan Group
Johnstone Supply The Balsan Group employees have extensive HVACR knowledge and take part in ongoing training to ensure our customers are provided with superior customer service and solutions.
Founded in 1995
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase