Amazon · 10 hours ago
Care Coordinator Associate, Patient Enrollment Coordinator
Seattle, Washington, USA
Full-time
Onsite
Entry, Mid Level
$33K/yr - $71K/yr
2+ years expAmazon is seeking a Care Coordinator Associate to support One Medical Senior patients in transforming healthcare. This role involves enrolling new patients, verifying insurance eligibility, and ensuring patient satisfaction through effective communication and scheduling.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Persuade prospective patients to enroll with One Medical Seniors
Persuade unengaged patients to establish care and schedule first appointment
Insurance verification and outreach to new and existing patients who are no longer assigned to One Medical Seniors to get them realigned with our office
Listening for indications of patient dissatisfaction, and completing the outlined service recovery steps in order to help One Medical retain the patient
Nurture leads with the One Medical Senior Brand through scheduled phone cadence
Contact and convert assigned leads
Schedule virtual and on-site doctor’s visits
Document patient activity in salesforce.com and our patient portal in a timely and accurate manner
Meet Scheduling/Enrollment, PCP Change, and phone targets and any performance metrics
Manage large amounts of inbound and/or outbound calls in a timely manner
Follow communication 'scripts' when handling different topics
Identify potential patients' needs, clarify information, research every issue and provide solutions and/or alternatives
Occasionally handle established patient requests/complaints
Occasionally collaborate with cross-functional teams to support during peak workflow periods
Additional duties assigned by manager
Qualification
Required
2+ years experience in an inside sales role interacting with customers and/or complex customer service including health insurance verification, medical billing, or patient eligibility determination
Outbound/inbound call experience
Proven multitasking skills with the ability to handle multiple mediums of communication simultaneously including, phone, email and chat while working in a fast-paced environment
Have worked in fast-paced, results-driven work atmosphere
Experience using salesforce.com or similar CRM tools
Proficient with computers
Strong Customer Service skills
Dependability and adaptability
Comfortable working occasional nights and weekends
Demonstrates the ability to adapt to change by quickly adjusting to new priorities, processes, and environments while maintaining a high level of performance and effectiveness
Possess passion, empathy and are mission driven: You want this job because you believe deeply in our mission to restore humanity to healthcare. You understand that we can only deliver on this mission if patients can experience the care One Medical offers
Ability to attend and work in practice events a few times per quarter in the market you are located in if applicable
Preferred
Fluency in Spanish is a plus
Benefits
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
The Motley Fool
2026-01-09
2026-01-08
Company data provided by crunchbase