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Sorenson Communications · 1 day ago

IT Desktop Tech II

Salt Lake City, UT

Full-time

Hybrid

Mid Level

$24.48/hr - $35.48/hr

Sorenson Communications is an industry leading provider of language services for the Deaf and hard-of-hearing. The IT Service Desk Tech II is responsible for supporting End User computing environments and assisting with technical issues related to client systems.

TelecommunicationsVoIP

H1B Sponsor Likely

Responsibilities

Complete all assigned tasks with some supervision

Manage the Service Desk ticket support queue

Resolve tickets within defined service levels

Communicate with end users related to status changes of their tickets

Take responsibility for project-based IT tasks at the Salt Lake site and remote Interpreting Centers

Maintain, configure, and support Interpreting Center workstations

Support server applications

Provide technical assistance to all users in all departments

Escalate problems to appropriate department for problem determination and resolution

Answer incoming tech support calls, emails, and IM's from customers

Ship replacement equipment to sites as needed to maintain equipment functionality

Schedule appointments with customers and field personnel to install, replace, remove or upgrade VRI equipment in customer environments

Support Sorenson staff and field personnel while on site with customers

Maintain database with equipment status, asset tags, location information and other inventory data as required

Monitor reports that provide information on the 'health' of VRI equipment and proactively reach out to sites for support in preparation for upcoming meetings

Maintain necessary warehouse inventory and warehouse organization

Participate in an on-call rotation outside of normal business hours

Executive Support for Corporate Headquarters

Qualification

Network troubleshootingWindows operating systemsDesktop/server hardwareTCP/IP configurationVoIPActive DirectoryCustomer serviceEnglish proficiencyCommunication skillsTeam playerDetail-orientedTime managementPositive attitude

Required

Ability to install, configure and troubleshoot network devices

Ability to install, configure and troubleshoot operating systems and common business applications

Demonstrated understanding of desktop/server hardware and operating systems (Windows & Mac)

Good understanding of TCP/IP based network configuration, VoIP, Active Directory and custom applications

Must be detail-oriented and have the ability to manage time and projects

Must be able to write and speak in English effectively

Work well with co-workers

Ability to communicate well with non-technical end users

Must be able to keep customers posted as to the progress on their projects and service requests

Must have excellent communication and writing skills

Must remain positive and professional especially during stressful situations

Must have excellent customer service skills and a strong customer focus

Ability to lift objects up to 50lbs in weight

Ability to maneuver under desks and in network closets

Ability to sometimes use a ladder

May need to work in engineering or testing labs, network, and server rooms

Positive, professional attitude, team player, good interpersonal communication skills, and able to work across company departments

Some travel may be required

Preferred

Microsoft desktop or other applicable certification preferred

Experience with basic network troubleshooting

Benefits

Paid Vacation Time and Paid Sick Time and Paid Holidays

401k 6% match with immediate vesting

Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)

TeleDoc

HSA company match

3 Medical plan options including a Low Deductible PPO Medical Plan Offering

Employee Assistance Program

Engaged Employee Resource Groups

Outstanding Learning and Career Development Opportunities

Company

Sorenson Communications

Glassdoor3.2

Sorenson Communications provideS the highest-quality communication products and services to all deaf and hard-of-hearing individuals.

Founded in 2003

Salt Lake City, Utah, USA

10001+ employees

http://www.sorenson.com

H1B Sponsorship

Sorenson Communications has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (5)

2024 (2)

2023 (2)

2022 (4)

2020 (3)