Universal Orlando Resort · 13 hours ago
Program Manager – Global Attractions Programs
Orlando, FL
Full-time
Onsite
Senior Level
5+ years expUniversal Orlando Resort is seeking a Program Manager for their Global Attractions Programs. This role requires strong expertise in attraction systems and involves strategic planning and execution of long-term lifecycle strategies, collaboration with various stakeholders, and effective project management to ensure successful program execution.
Entertainment
Responsibilities
Lead the strategic planning and execution of long-term (5–10 year) lifecycle strategies for complex attraction systems, encompassing ride and show controls (GAP/LRP, RCS, SCS, VCS, FCS, HMI, RSN, OCC/MCC/TCC consoles), ride vehicles, show action equipment, special effects, animation, audio/video, lighting and projection, and flame/pyro/cryo systems
Drive innovation through integration of emerging technologies such as guest interface systems, gaming platforms, facial recognition, machine vision, and AI applications
Collaborate cross-functionally with internal teams and external vendors to conduct comprehensive ride system assessments, including obsolescence studies and prioritized recommendations
Oversee project implementation schedules, ensuring alignment with deliverables, budgets, and deadlines
Facilitate stakeholder engagement and subject matter expert input to define scope, develop roadmaps, and maintain timeline integrity
Navigate and resolve conflicting feedback to achieve consensus and maintain project momentum
Ensure sustainment projects are delivered on-time, on-budget, and to quality standards, while maintaining alignment across leadership and partner teams
Lead or actively participate in project kickoffs, presenting key deliverables, initial specifications, timelines, and budget frameworks
Oversee and manage current-year capital projects related to technical systems, ensuring alignment with budget estimates, cash flow forecasts, and milestone commitments
Conduct weekly reviews with project managers to assess risks, track progress, and ensure achievement of quarterly targets
Collaborate with Finance and leadership to communicate budget changes and secure necessary approvals
Maintain accountability for staying within agreed-upon budgets, proactively informing stakeholders of any changes to scope, assumptions, or emerging issues
Monitor project budgets and schedules daily, manage work-back schedules, and process all project change orders
Identify and resolve potential delays or compliance risks, ensuring tactical quality across all client partner deliverables and facilitating smooth handoffs from vendors
Drive effective communication and informed decision-making by developing and maintaining detailed project plans that promote awareness while preserving project scope
Facilitate cross-functional collaboration across Engineering, IT, Creative, Ride & Show, and Operations teams to ensure strategic alignment and seamless execution
Prepare and deliver program status updates and strategic recommendations to senior leadership, ensuring transparency and accountability
Document all project opportunities with comprehensive scope definitions, visuals, and technical specifications
Support broader team initiatives by performing additional duties as assigned
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities
Performs other duties as assigned
Qualification
Required
Strong understanding of attraction systems, including control systems, ride vehicles, show action equipment, and media technologies
Experience with emerging platforms such as guest interface systems, gaming systems, facial recognition, machine vision, and AI applications
5+ years of experience working in theme park and resort projects
Experience dealing with large scale construction projects along with experience in various positions with a general contractor dealing with estimating, budgeting, bidding, and field experience dealing with all aspects of projects
Bachelor's degree in Business Management, Construction Management, or Engineering Management is preferred or equivalent education and experience
Benefits
Competitive compensation package
Company
Universal Orlando Resort
For years, we’ve been creating a legacy of unforgettable experiences for our Guests.
10001+ employees
H1B Sponsorship
Universal Orlando Resort has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (8)
2023 (5)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Tracey Stockwell
CFO
Bobby B. Belzeski
Human Resources Business Partner
Company data provided by crunchbase