Heartland ยท 12 hours ago
Client Service Analyst I
Salt Lake City, Utah, USA
Full-time
Onsite
New Grad, Entry LevelHeartland is a part of Global Payments, which enables money movement for millions through their payment solutions. The Client Service Analyst I role involves maintaining communication with partners and clients, resolving issues using various tools, and handling inbound inquiries.
Credit CardsPaymentsTransaction Processing
Responsibilities
Maintains positive, timely and accurate communications with partners and clients
Leverages various tools and technologies to research and resolve issues
Handles inbound phone call and email tickets
Learns to use professional concepts. Applies company policies and procedures to resolve routine issues
Follows practices and procedures for analyzing issues to resolve or escalate
Works under team leaders to ensure accurate and thorough resolutions
Ability to solve problems using experience and good judgment
Demonstrated effective written and oral communication skills
Learns how to interpret and communicate technical concepts
May participate in rotation of on-call incident management responsibilities
Qualification
Required
Maintains positive, timely and accurate communications with partners and clients
Leverages various tools and technologies to research and resolve issues
Handles inbound phone call and email tickets
Learns to use professional concepts. Applies company policies and procedures to resolve routine issues
Follows practices and procedures for analyzing issues to resolve or escalate
Works under team leaders to ensure accurate and thorough resolutions
Ability to solve problems using experience and good judgment
Demonstrated effective written and oral communication skills
Learns how to interpret and communicate technical concepts
May participate in rotation of on-call incident management responsibilities
Company
Heartland
Heartland is a fintech company offering payment processing services and point of sale systems for businesses and educational institutions.
Founded in 1997
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-05-28Acquired
Leadership Team
Asif Bhagat, PharmD
ISO Partner
Becky Chapin
Client Partner
Recent News
2025-06-05
Payments Dive
2025-05-28
2024-06-01
Company data provided by crunchbase