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Caregiver · 1 day ago

Client Satisfaction Specialist

United States

Full-time

Remote

Mid Level

$60K/yr - $60K/yr

3+ years exp

Caregiver, Inc. provides compassionate support to individuals with intellectual and developmental disabilities. The Client Satisfaction Specialist is responsible for creating a positive experience for clients and their guardians through customer service, relationship management, and outreach efforts.

Child CareHealth CareHospitalMedicalResidentialService IndustryWellness

Hiring Manager

Lauren Sandland

Responsibilities

Conduct monthly outreach calls to guardians to check in on satisfaction and care experience

Serve as the first point of contact for incoming guardian and client calls—responding promptly and professionally to questions or concerns

Track and share insights from client and guardian feedback to help improve service delivery

Coordinate special acknowledgments (birthdays, anniversaries, milestones) to strengthen relationships

Distribute satisfaction surveys and encourage positive online reviews to highlight success stories

Qualification

Customer satisfactionTelesales experienceCRM tools proficiencyMicrosoft OfficeEmpathetic communicationOrganization skillsAttention to detailVerbal communicationWritten communication