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Pima County · 23 hours ago

Financial Services Representative I - Revenue Management Division

Tucson, AZ

Full-time

Onsite

Entry Level

$19/hr - $25/hr

2+ years exp

Pima County's Department of Finance & Risk Management is seeking a motivated individual to join its Revenue Management Division. The role involves providing administrative support, maintaining databases, and ensuring compliance with county policies while assisting customers in a utility billing environment.

GovernmentHealth CareRecyclingSustainabilityWaste Management

Responsibilities

Utilizes utility billing systems to respond, handle, and assist customer inquiries, both over the telephone and in person, in a utility billing call center environment; provides information or resolves problems that require explanation or application of County, departmental, or program rules and policies; refers questions to appropriate staff

Coordinates unit activity with other departmental sections, divisions, other County departments, or outside agencies directly or through assigned staff; acts as an internal departmental coordinator for support activities such as financial, court, or program-specific functions

Reviews and verifies specialized documentation and initiates action

Creates and maintains, or directs the maintenance of, specialized databases, including inputting and retrieving data and producing complex computer-based reports; monitors and tracks information in a database

Calculates debits and credits, accurately posts to customer accounts, and prepares legal paperwork for delinquent accounts for court processing

Researches, compiles, and performs initial, minor analysis of information; prepares routine, recurring, and special reports, correspondence, memoranda, operations manuals, and other documents for supervisory review and approval

Compiles and summarizes statistical and operational data; prepares periodic and special reports

Conducts and documents confidential or sensitive inquiries for management, and maintains appropriate security and confidentiality of information encountered or created

Establishes and maintains specialized reference files and materials

May train other department staff

May receive money and prepare receipt documentation

Qualification

Utility billing systemsDatabase maintenanceCustomer serviceMicrosoft ExcelFinancial tasks

Required

Two years of experience performing financial or administrative tasks, providing support and coordination for a division or program

An associate's degree from an accredited college or university in public or business administration, finance, accounting, or a closely related field, as determined by human resources at the time of recruitment, may substitute for two years of required experience

Three years of experience with Pima County as an Administrative Assistant I or II or similar administrative classification within Pima County

Qualifying education and experience must be clearly documented in the 'Education' and 'Work Experience' sections of the application