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Plymouth Rock Assurance · 1 day ago

Claims Supervisor, Operations

Woodbridge, NJ

Full-time

Onsite

Senior Level

$73K/yr - $104K/yr

5+ years exp

Plymouth Rock Assurance is a leading insurance provider in the Northeast and mid-Atlantic, known for its commitment to service and technology. The Claims Supervisor, Operations will lead a team in the claim departments, overseeing various claim functions and ensuring quality and efficiency in operations.

Auto InsuranceFinancial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Establish and monitor unit goals for service, production and work quality

Plan unit workflow and monitor assignment of tasks to unit members based on complexity, severity, and volume

Perform Quality Assurance reviews on associates work product to identify trends, provide direction and feedback

Provide management with monthly analysis of quality trends and performance of claims associates

Conduct individual and group training on all aspects of the job

Conduct performance reviews and counseling sessions, write performance appraisals and monitor attendance

Make recommendations for promotions, staff changes, and salary

Must be willing to travel to the other claim locations (Mt Laurel and/or Horsham). At least twice a month and more if needed

Perform user acceptance testing for technology projects and following monthly production releases which may occur on Friday evenings or on weekends. (May alternate availability with other team members.)

Handle special projects/assignments as requested

Qualification

Claims experienceLeadership skillsProblem solvingMicrosoft ProductsCommunication skillsMulti-taskingTechnology aptitudeCritical thinkingFast-paced environmentVerbal communicationWritten communication

Required

Five or more years of related claims experience across multiple lines of business required

Bachelor's degree from a four-year college or university required

Strong leadership, critical thinking, problem solving and communication skills

Ability to multi-task and prioritize responsibilities in a fast-paced environment

Excellent verbal and written communication skills

Must have an aptitude for technology including a strong working knowledge of Microsoft Products (Word, Excel, Powerpoint, etc)

Preferred

Knowledge of ClaimsPro

Knowledge of Image Right

Knowledge of Client Letter

Benefits

4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays

Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)

Annual 401(k) Employer Contribution

Free onsite gym and health center at our Woodbridge Location

Resources to promote Professional Development (LinkedIn Learning and licensure assistance)

Robust health and wellness program and fitness reimbursements

Various Paid Family leave options including Paid Parental Leave

Tuition Reimbursement

Company

Plymouth Rock Assurance

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Founded in 2001

Boston, Massachusetts, USA

1001-5000 employees

https://www.plymouthrock.com

H1B Sponsorship

Plymouth Rock Assurance has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (11)

2024 (12)

2023 (6)

2022 (7)

2021 (5)

2020 (12)