Caterpillar Inc. · 1 day ago
Digital Change Management Lead
Peoria, IL
Full-time
Onsite
Mid, Senior Level
$128K/yr - $193K/yrCaterpillar Inc. is a global team focused on creating sustainable communities through innovation and technology. They are seeking a Digital Change Management Lead to support the adoption of their ERP solution, ensuring effective change management practices and alignment across teams to enhance dealer experience and operational efficiency.
ConstructionMachinery ManufacturingManufacturingMechanical Engineering
No H1B
Responsibilities
Provides Dealer and Internal Change Management support, thought leadership, and guidance to ensure effective adoption of the Cat ERP solution leveraging Microsoft D365
Managing the day-to-day activities of change management projects, including overseeing project responsibilities and schedules
Developing contingency plans for potential risks
Dealer training strategy development and execution
Internal change management best practice implementation to ensure alignment across workstreams
Dealer training strategy, approach (tools, process), resourcing to support dealer change efforts
Assist team in stakeholder updates to influence ongoing change in behavior, process, etc
Manage intake of product features through the DRB from Product teams to ensure adoption and understanding for GTM execution
Develop and Deploy Dealer change management framework and guidance to ensure uptake of Cat ERP solution
Educating global users on Change Management processes, methods and systems
Participating in business requirements gathering sessions, documenting requirements, and supporting development work with internal partners related to necessary tooling
Identifying areas of opportunity to improve the dealer experience and accelerate time-to-market
Monitoring & Evaluation: Track key metrics and assess the success of change management initiatives to ensure they are embedded and effective
Build and share knowledge through various channels, including blogs, workshops, and training sessions
Educate end-users, champions and stakeholders to make this transition or transformation beneficial without anxiety or fear
Measure the success of the transition or transformation via dashboard/BI tools
Qualification
Required
Hands-on experience with Microsoft Dynamics 365 in a product, process or deployment leadership role
Skilled at developing, refining, and communicating tactical plans for large scale, complex projects, preferably dealer related
Experience working across the organization at various levels that include business partners and stakeholders
Ability to assess and report project risks and issues
Conducts regular progress meetings, tracks and reports on the progress made in a project team
Ensures the planning process is integrated with the overall business plan and goals
Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: ERP and CRM products)
Significant experience in digital deployments, IT operations, or program/project management
Strong knowledge of change management for large, transformational projects
Identifies process improvements, creates plans to address, and implements plans with all business partners
Preferred
Knowledge and experience with enterprise change management for D365 solutions
Technical background with a solid understanding of IT systems and their interactions
Proven ability to manage multiple projects and work with several dealers simultaneously
Demonstrated experience influencing others and working across a matrixed organization
Experience working with BI tools for dashboard and reports; preferably Power BI
Previous agile training (sprint planning, daily scrums, sprint, retrospective)
Working knowledge of Azure DevOps
Exceptional facilitation and stakeholder management abilities
Experience presenting to and interacting with executive leaders
Capacity to build consensus and simplify complex information
Advance knowledge of Excel, MS PowerPoint, and MS Project
Knowledge of the Caterpillar digital portfolio preferred
Knowledge Caterpillar Dealer Operations preferred
Benefits
Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
Company
Caterpillar Inc.
For 100 years, we’ve been helping customers build a better, more sustainable world.
Founded in 1925
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.51BKey Investors
US Department of EnergyAdvanced Propulsion Centre UK
2025-08-28Post Ipo Debt· $3.5B
2024-10-31Grant· $5.04M
2019-06-23Grant
Leadership Team
George Moubayed
Chief Sustainability and Strategy Officer / Senior Vice President Enterprise Strategy Division
E
Eric Sporre
Vice President & Global Chief Information Security Officer (CISO)
Recent News
Morningstar.com
2026-01-09
2026-01-09
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