PFU America, Inc. · 10 hours ago
Customer Service Representative
Santa Clara, CA
Full-time
Onsite
Entry Level
$20/hr - $20/hr
2+ years expPFU America, Inc. is a leader in the Document Imaging industry, known for delivering innovative scanning solutions. They are seeking a Customer Support Representative to provide excellent customer service, manage order data entry, and ensure customer satisfaction in their Service Operations department.
Computer Software
Responsibilities
Perform accurate and timely creation, modification and cancellation of all Oracle order types based on customer PO’s submitted through EDI, E-mail or FAX for product, parts or service, along with Return Material Authorization orders, credit memos, scrap orders, inter-org transfers, Customer Care and parts orders in accordance with the requested date, shipping instructions and all applicable requirements
Maintain excellent customer / co-worker / third-party satisfaction by responding timely and accurately to all requests received via E-mail and phone
Notify all customers of order / contract status, shipping information, delays, estimated time of arrival, etc. and escalate as needed to management and the appropriate staff to ensure maximum customer satisfaction
Dispatch and track to closure all escalated Service Calls
Work with Planning, Logistics, Dispatch and Contracts to resolve discrepancies
Process orders to facilitate Advance Exchange, Depot Warranty and Time & Material services that meet or exceed service level agreements
Process Scrap orders and Work Orders for SVC and CVA locations
Review all sub-inventories to ensure accurate inventory levels are in place
Provide support on special projects as needed
Qualification
Required
Minimum two (2) years' customer service experience or working experience within the serviced industry preferred
Bachelor's degree in Business Administration, Marketing/Advertising or related field
Strong working knowledge of MS Word, Excel and PowerPoint; Oracle knowledge desired
Excellent writing skills, proficiency in typing/keyboard familiarity
Ability to manage multiple tasks and meet critical deadlines in a fast paced environment
Team oriented with ability to work alongside peers in an effort to accomplish department goals
Dependable and reliable to provide support in other areas as requested or as the business need arises
Benefits
Excellent benefits
Inclusive culture
Company
PFU America, Inc.
For more than 50 years, the PFU group of companies (“PFU”) has been developing technologies to accelerate digital transformation for organizations around the world—including our state-of-the-art fi Series and ScanSnap document scanners.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Hiro Kubo
Chief Financial Officer
Company data provided by crunchbase