Filevine · 1 day ago
Technical Support (Email Specialist)
Salt Lake City, Utah
Full-time
Onsite
New Grad, Entry LevelFilevine is forging the future of legal work with cloud-based workflow tools. The Email Support team works with customers to solve their day-to-day issues, providing world-class support and ensuring a seamless customer experience.
Artificial Intelligence (AI)Document ManagementLegal TechProject ManagementSaaSSoftware
Responsibilities
Work directly with customers to investigate and resolve difficult issues primarily over email
Scheduling and joining Zoom meetings when necessary
Obtain, and maintain a high level of functional knowledge and exposure to all of our tools to become a product knowledge expert
Work cross-functionally with different departments to grow your knowledge, ensure we have healthy communications across the organization and truly provide our clients with the best experience
Develop and maintain resources by writing internal knowledge base articles
Becoming an expert on Filevine products
Qualification
Required
Excellent written and verbal communication
A high technical aptitude
Receptive to feedback
Hungry to help customers, learn and to provide excellent service
Preferred
Previous technical support/chat support experience
Prior experience in high-volume environment
Professional presence in customer-facing settings
Benefits
Medical, Dental, & Vision Insurance (for full-time employees)
Competitive & Fair Pay
Maternity & paternity leave (for full-time employees)
Short & long-term disability
Opportunity to learn from a dedicated leadership team
Centrally located open office building in Sugar House
Top-of-the-line company swag
Company
Filevine
Filevine provides a legal operating platform integrating AI for case, document, and lead management.
Founded in 2014
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$636.08MKey Investors
Insight PartnersStepStone GroupSignal Peak Ventures
2025-09-23Series E· $260M
2024-06-01Series Unknown· $150M
2022-04-14Series D· $108M
Leadership Team
Nathan Morris
Co-Founder and Chief Culture Officer
Jonathan Ord
Board Member
Recent News
LegalTech Breakthrough
2025-11-14
Company data provided by crunchbase