University of California, Davis ยท 1 day ago
Enterprise Collaboration Analyst (INFO SYS ANL 2)
Davis, CA
Full-time
Hybrid
Mid Level
$33.33/hr - $59.48/hrThe University of California, Davis is seeking an Enterprise Collaboration Analyst to support digital collaboration workspaces for students, faculty, and staff. The role involves administering and providing technical support for tools like Google Workspace and Office 365, ensuring optimal functionality and user support.
Higher Education
No H1B
Responsibilities
40% - Enterprise Collaboration Workspace Administration
40% - Enterprise Collaboration Workspace Technical Support & Documentation
20% - Automation
Qualification
Required
Degree in Computer Science or related field and / or equivalent experience / training
Experience with enterprise messaging or collaboration tools in a university or professional setting, such as email (Google Email or Microsoft Exchange preferred), document storage tools (e.g. Google Drive, OneDrive or Box), and productivity tools (e.g. Google Docs or Google Sheets)
Experience documenting system processes and providing end-user support or training
Problem-solving skills with the ability to independently analyze and troubleshoot technical issues
Ability to use a ticket management system (e.g., ServiceNow) to provide user support, process end-user questions, and address user requests for access after consulting established policies and procedures
Strong communication and collaboration skills, with the ability to work across diverse teams and communicate technical concepts to non-technical stakeholders
Ability to effectively interact with organization-wide staff, internal customers, and team members to build collaborative relationships, exchange information, resolve issues and support organizational goals
Preferred
Experience working in higher education or with academic business processes
Experience using organization and analytical skills to simultaneously work on multiple projects with competing priorities and deadlines, and independently follow projects through to completion while effectively and timely communicating with the team and stakeholders
Experience with some modern programming languages and/or scripting tools
Knowledge of information security best practices, particularly within an academic environment
Skills in evaluating processes for optimizing efficiency and ease of use, and updating/creating documentation that reflects any updates to current processes or creation of new processes
Database administration skills for supporting basic programming projects and/or data analysis
Benefits
High quality and low-cost medical plans to choose from to fit your family's needs
UC pays for Dental and Vision insurance premiums for you and your family
Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Access to free professional development courses and learning opportunities for personal and professional growth
WorkLife and Wellness programs and resources
On-site Employee Assistance Program including access to free mental health services
Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans.
Company
University of California, Davis
UC Davis was founded in 1908 to serve the state of California. We do and we always will.
Founded in 1908
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Sean Quinn
Chief Financial Officer (Athletics)
Alyssa M. Rodriguez, PHR
Human Resources Generalist / Business Partner
Recent News
2023-10-27
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