MetLife · 1 day ago
Short Term Disability Claims Specialist
United States
Full-time
Remote
Entry, Mid Level
$45K/yr - $48K/yr
2+ years expMetLife is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management. The Short Term Disability Claims Specialist is responsible for administering claims, establishing relationships with claimants, and managing claims in accordance with guidelines to support and encourage return to work.
Asset ManagementFinancial ServicesInsuranceLife InsuranceRisk Management
Responsibilities
Manages overall STD block of claims and possible companion claims to include Statutory plans, Federal, Company, State and other Leave types as required by our group customers or other Federal, State, Local laws
Creates and executes individual claim action plans, serves as point of contact for the claimant and provides a high-level of service to the claimant, including delivering on commitments, timely return of phone calls, and clear communication, and makes claim decisions. Proactively communicates/updates to partners that may be working with the claimant when key events are being considered or have occurred (Closure, RTW, etc.)
Meet and Exceed Operational Efficiency goals, Demonstrate Service Delivery and Customer Satisfaction goals, including prioritizing actions, appropriately utilizing resources timely, maintain data integrity through accurate benefit decision and payment
Accountable for accurate financial decisions on block of claims with financial base benefit amount up to $8000 per week per claim decisions made in accordance with Customer provisions
Performs other related duties as assigned or required
Qualification
Required
High School Diploma
Understands value in building rapport and develops positive working relationships
Motivated by their interactions with others
Quickly grasps information and efficiently solves verbal challenges with strategic thinking
Communicates complex verbal and written concepts with ease
Pays close attention to details, and accounts for details that may be overlooked
Professionally demonstrate empathy to others
Provide original insights on familiar subjects
Balances task work while adapting to change and exploring new innovative ideas
Ability to prioritize and maintain quality
Preferred
Associate Degree or higher
2 plus years of claims management experience preferably in Healthcare field
Proficient with Microsoft office software
Prior STD and Family Medical Leave Act claims knowledge
Ability to work independently
An understanding of disability contractual provisions
Benefits
Comprehensive health plan that includes medical/prescription drug and vision
Dental insurance
No-cost short- and long-term disability
Company-paid life insurance
Legal services
A retirement pension funded entirely by MetLife
401(k) with employer matching
Group discounts on voluntary insurance products including auto and home
Pet
Critical illness
Hospital indemnity
And accident insurance
Employee Assistance Program (EAP)
Digital mental health programs
Parental leave
Volunteer time off
Tuition assistance
Company
MetLife
MetLife is a provider of insurance, employee benefits, and financial services .
10001+ employees
H1B Sponsorship
MetLife has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (164)
2024 (108)
2023 (113)
2022 (155)
2021 (75)
2020 (81)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-20Post Ipo Debt· $500M
2000-04-14IPO
Leadership Team
Michel A. Khalaf
President & CEO, MetLife, Inc.
Koley Corte
Senior Vice President & Chief Marketing Officer - Institutional, Regional, Global Insights+Analytics
Recent News
Private Debt Investor
2026-01-07
2026-01-07
Insurance News in the United States
2025-12-13
Company data provided by crunchbase