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Jobber · 1 week ago

Key Account Onboarding Specialist

United States

Full-time

Remote

Mid Level

CAD$72K/yr - CAD$72K/yr

Jobber is a company focused on transforming service delivery for home service businesses. They are seeking a Key Account Onboarding Specialist to guide complex customers through the onboarding process, ensuring they see value quickly and are set up for long-term success.

MobileSaaSSmall and Medium BusinessesTask Management

Culture & Values

Responsibilities

Build strong, trust-based relationships between Jobber and our key customers

Lead deep discovery conversations to understand each customer’s business goals, challenges, and operating environment

Guide customers through complex onboarding activities, including data migration, third-party integrations, digital payments, and team enablement

Deliver tailored onboarding experiences through 1-to-1 training, proactive outreach, email campaigns, and group sessions

Clearly articulate the value of Jobber’s products, features, services, and partner ecosystem in ways that resonate with each customer

Partner cross-functionally with Product, Engineering, Sales, and Customer Success to share insights, customer feedback, and improvement opportunities

Contribute to the optimization of internal onboarding processes and scalable best practices

Stay current on Jobber product updates, industry trends, and evolving customer needs

Act as a role model on the team by operating with integrity, accountability, and a commitment to excellence

Develop deep expertise in supporting home service businesses and become a thought leader in this space

Qualification

Customer onboardingAccount managementB2B SaaS experienceCloud-based technologiesAnalytical skillsCommunication skillsProblem solvingTime managementAttention to detailStrategic mindsetAdaptability

Required

Proven experience in customer onboarding, account management, customer success, or a similar customer-facing role within a B2B SaaS or fintech environment

Strong communication skills, with confidence engaging executive-level stakeholders in both 1-to-1 and group settings

The ability to influence and persuade by clearly connecting solutions to customer needs and outcomes

A solid understanding of cloud-based technologies and SaaS fundamentals

Strong analytical and troubleshooting skills, with a proactive approach to problem solving

Excellent time management and prioritization skills in a fast-paced, high-impact environment

High attention to detail and accountability in documenting work and customer progress

A strategic mindset — you can see what's coming next and translate it into thoughtful onboarding plans

Comfort operating in ambiguity and adapting when priorities or paths forward evolve