NEOGOV · 1 day ago
Case Manager I/Child Support Program
Bradenton, FL
Full-time
Onsite
Entry Level
$20.04/hr - $20.04/hr
1+ years expNEOGOV is associated with the Manatee County Clerk of Circuit Court & Comptroller, which provides comprehensive case management services. The Case Manager I is responsible for locating parents, establishing paternity, and managing child support orders while ensuring superior service to partners and safeguarding confidential information.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides excellent customer service to all in person, in email and over the phone; is approachable, helpful and personable; and answers questions knowledgeably and with patience
Communicates effectively both verbally and in written form
Interviews customers to assist and address case inquires
Interacts with Legal Services Providers, other states, employers and other business partners
Attends court to negotiate agreements, testify and facilitate court proceedings
Performs case management duties as assigned by the supervisor
Initiates and maintains a complete and accurate record, using the case management system and established division procedures
Makes decisions based on procedures, case information and documentation received
Initiates and responds to requests from external and internal business partners
Gathers information, analyzes case data and takes next appropriate action
Accurately processes incoming mail and takes the next appropriate action
Completes assigned CAMS tasks accurately and timely
Completes assigned DOR data lists
Proficiently completes financial reviews and request balance updates as needed
Facilitates the accurate distribution of collections
Perform genetic testing collection as needed
Perform location activities as needed
Successfully manages multiple competing priorities
Provides assistance to other CSP teams as needed
Regular and reliable attendance is an essential function of this job
Qualification
Required
High School diploma or GED
One year of recent and relevant experience that demonstrates the ability to apply acute attention to detail in maintenance of detailed data, preferably in an automated systems environment
Basic mathematical aptitude, as well as alpha and numeric filing skills are required
Computer literacy which includes, but is not limited to, proficiency in Microsoft Windows suite
Benefits
Retirement contribution into the Florida Retirement System (FRS)
Medical Insurance -- optional employee and dependent coverage available for purchase
Dental Insurance -- employee coverage at no cost; optional dependent coverage available for purchase
Extensive Wellness programs
Core life insurance equivalent to base pay
Core long-term disability insurance
Health care spending and dependent care spending accounts
Membership to County Fitness Center & programs
Employee Assistance Program
Voluntary supplemental insurance through AFLAC
13 paid holidays per year
3 days Earned Personal Leave per year
Vacation Leave -- 16.5 days per year, accrued at 5 hours per pay period
Additional vacation days after five years of service to the Clerk
Sick Leave -- 13 days per year, accrued at 4 hours per pay period
A paid day off for employee's birthday after one year of service
Optional participation in Florida Pre-Paid College Program
Optional participation in Deferred Compensation Programs with Voya
Direct payroll deposit at any banking institution
Free parking provided
Rewards and recognition programs
Flex time
Casual dress on Fridays
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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