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Waséyabek · 2 days ago

Dispatcher

Holland, MI, US

Full-time

Onsite

Entry, Mid Level

$27/hr - $32/hr

2+ years exp

Waséyabek is a company that operates Zip Xpress, and they are seeking a Dispatcher to oversee daily dispatch operations. The role involves ensuring efficient handling of freight, communicating with customers, and managing drivers while maintaining company standards.

Financial Services

No H1B

U.S. Citizen Only

Responsibilities

Serve as a great example of the Zip Culture by understanding, and consistently following, and maintaining the policies and procedures of Zip Xpress

Must demonstrate being discrete, prompt, and professional

Follow instructions/guidance of upper management regardless of personal opinions or beliefs

Collect timely status updates on all trucks transporting Zip shipments

Ensure all active loads reflect accurate and up-to-date statuses in the system

Collaborate with load planners and managers to identify, develop, and implement solutions for in-transit issues

Initiate recovery of additional costs (e.g., detention, lumper fees, reconsignments) when chargeable to customers

Notify receivers of any changes to scheduled delivery times caused by delays

Document all issues impacting on-time or damage-free delivery in trip and bill records

Communicate anticipated post-shift issues and proposed solutions to night operations

Inform internal partners of any excessive delays or significant issues

Provide support to Operations and Customer Service as needed

Triage and respond to operational issues during after-hours and weekend coverage as needed

Maintain consistent communication to provide updates on matters pertaining to driver progress and any unforeseen delays or events in real time

Managing and directing drivers individually and as a team without bias, spite, or malice, showing no preferential treatment

Actively maintain a fundamental role in decision making and problem solving regarding any conflicts or challenges that may occur

Identify opportunities for improving company performance

A passion to work within our culture of upgrading and improving the image of the transportation industry

Qualification

LTL trucking knowledgeTransportation management softwareMicrosoft Office proficiencyVerbal communicationWritten communicationCustomer serviceTeamworkProblem solving