Veracity Software Pvt. Ltd. ยท 1 month ago
Application Analyst II
United States
Full-time
Remote
Mid Level
3+ years expVeracity Software Pvt. Ltd. is looking for an Application Analyst II to provide Tier 2 and Tier 3 support for clinical and back-office applications within a large multi-regional healthcare system. The role involves managing incidents, problem resolution, and service requests while ensuring high customer service and communication standards.
Information Technology & Services
Responsibilities
Provide Tier 2 and Tier 3 support for clinical third-party applications and back-office systems
Coordinate issue resolution and ensure alignment with established Service Management SLAs
Support SEV1 and SEV2 outages and participate in on-call rotation for 24/7 application support
Document root causes, workarounds, and solutions in call tracking and knowledge databases
Follow ITIL processes for incident, request, and problem management
Provide timely updates and communication to stakeholders throughout issue resolution
Identify recurring issues and recommend long-term process and prevention improvements
Work closely with cross-functional IT groups, clinical teams, and application vendors
Deliver high-quality customer service to clinicians, administrative users, and support staff
Participate in team meetings, knowledge sharing, and improvement discussions
Support applications across cardiology, radiology, lab, PACS, PFT, and Sleep Lab systems
Advanced knowledge of desktop applications, Microsoft Office, Citrix, and collaboration tools
Maintain strong understanding of application functionality and its technical architecture
Work independently with minimal oversight
Maintain accurate and complete documentation at all times
Manage multiple priorities in a fast-paced healthcare environment
Qualification
Required
Bachelor's Degree (proof REQUIRED at submission)
Experience supporting clinical third-party applications: Cardiology, Radiology, Lab, PACS, Cadwell (Sleep Lab), Breeze Suite
Minimum 3+ years of healthcare application support experience
Experience with desktop application support and troubleshooting
Strong understanding of ITIL, Service Management, SLAs, and problem management workflows
Excellent communication skills (written and verbal)
Ability to document issues, workarounds, and solutions thoroughly
Ability to work independently and handle escalations
Company
Veracity Software Pvt. Ltd.
At Veracity, if you have an idea you want to validate, a product you need to build, or an existing product that needs optimization, our teams are trained to jump in wherever needed.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase