PNC · 1 day ago
Business Center Assistant Branch Manager Waco North Valley Mills
Waco, TX
Full-time
Onsite
Mid Level
3+ years expPNC is a company that values its people as its greatest differentiator and competitive advantage. The Business Center Assistant Branch Manager is responsible for the operational soundness of the branch, leading a high performing team, driving revenue, and ensuring compliance with regulatory standards.
BankingFinanceFinancial Services
No H1B
Responsibilities
Accountable for the operational soundness of the branch and team, specifically the maintenance of security procedures, ensuring audit controls are followed and the support and adherence to compliance and regulatory guide Maximizelines. Manages service and operational aspects of a Branch & Business Center branch. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members. Leads through influence and impacts a broad range of eco-system partners in an omni channel environment. Drives revenue and loyalty through proactive interactions with clients
Influences a range of eco-system partners in an omni channel environment. Manages, coaches and executes a proactive client experience within an omni channel environment. Provides solutions and advice to improve client financial well-being. Leads effective problem resolution
Fosters a positive working environment that facilitates exceptional service and expanding profitable customer relationships. Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households. Consistently inspects, supports and coaches the branded sales process to proactively achieve sales targets and customer loyalty
Drives the employee engagement experience. Responsible for acquiring and retaining talent through the training, coaching and development of employees with a focus on bank protocol, operational processes, policies and procedures. Coaches employees to achieve performance and activity expectations. Leads the performance management process for direct reports
Responsible for the Branch & Business Center risk process through proper oversight and adherence to regulatory, security and audit requirements. Trains and coaches team members with operational/risk activities and monitors adherence to policies and procedures. Exercises sound decision making to identify and mitigate potential risk. Manages operational, human capital, reputational and business risk through adherence to established policies and procedures
Qualification
Required
3+ years of related experience
Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
Ability to leverage information in creating customized customer solutions
Assessing and effectively managing all of the risks associated with business objectives and activities
Cultivates diverse teams and inclusive workplaces to expand thinking
Role models values with transparency and courage
Takes action to drive change and innovation that will transform the business
Takes personal ownership to deliver results
Empowers and trusts others in decision making
Raises the bar with every talent decision and guides the achievement of all employees and customers
Preferred
Accountability
Banking
Client Counseling
Customer Experience (CX)
Customer Loyalty
Decision Making
People Management
Proactive Behavior
Results-Oriented
Branch Banking Services
Decision Making and Critical Thinking
Digital Awareness
Effective Communications
Managing Multiple Priorities
Sales Management
Selling
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
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