SGS & Co · 22 hours ago
Senior Client Services Manager
Portland, OR
Full-time
Onsite
Senior Level, Lead/Staff
$100K/yr - $110K/yr
8+ years expSGS & Co is a company that focuses on building strong client relationships and driving revenue growth. The Senior Client Services Manager is responsible for managing client relationships, coordinating projects, and ensuring deliverables meet client expectations while maximizing profitability.
AdvertisingBrand MarketingBusiness DevelopmentConsultingPackaging ServicesPhotographyPrinting
Responsibilities
Supports the Company’s profitability efforts by managing efficient, accurate, and timely coordination of the assigned project activities
Acts as a strategic partner to assigned clients by demonstrating a significant understanding of their market and business sectors and their specific challenges and opportunities. Provides insights and perspectives that support client initiatives and align company services with client needs
Develops innovative proposals to capture both account growth and new business opportunities
Coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, and generation of the client/project invoice
Ensures meeting of volume and revenue targets for each account
Builds new relationships and nurtures existing relationships with internal and external clients
Creates strong and effective partnerships with Brand Development and Brand Deployment teams through sharing a deep understanding of client markets and business sectors and specific challenges and opportunities facing those clients. Works with company leaders to develop solutions that align our services with client needs
Assess and manages risks associated with profitability leakage by researching, understanding, and resolving any identified issues (i.e. process, operational, client relationship specific, etc.)
Analyzes the performance of the Company-Client business relationship through analytics models and performance metrics with goal to establish agreed tactical and strategic priorities and strategies to achieve those goals
Ensures client retention is maximized by facilitating the delivery of custom tailored solutions to meet clients’ objectives and expectations
Conducts meetings with existing clients and internal teams to identify adequate new services/offerings to meet clients’ evolving needs as required; serves as the Subject Matter Expert on processes, capacity, timelines, etc
Partners with the client, the Account Team, and project teams to resolve identified project issues
Partners with Client Integration and the Account Team to ensure a smooth transition for new clients; attends pre-integration and planning meetings as needed
Participates in cross-functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc
Understands and recommends solutions for business-related issues and situations and generate specific plans that achieve objectives
Manages and balances marketing budgets to maximize Return on Investment (ROI) and drive incremental sales
Plans, directs, and coordinates activities of employee(s) to ensure goals or objectives are accomplished. Mentors, coaches, trains and develops team
Additional duties as assigned
Qualification
Required
Bachelor's Degree in Sales, Marketing or related field
8+ years progressive account management experience in a Creative Design Agency, Market Research firm or similar consulting environment; or equivalent combination of education and experience
5+ years in a leadership role (direct or indirect)
High degree of proficiency MS Office Suite, Outlook & Internet applications
Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
Solid understanding and application of mathematical concepts
Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment
Ability to work with and influence peers and senior management
Self-motivated with critical attention to detail, deadlines and reporting
Occasional travel either locally, nationally, and/or internationally may be required
Preferred
Advanced degree (MBA, Master's) preferred
Benefits
A selection of health care plans with prescription drug coverage
Dental plan
Vision plan
Basic and supplemental life insurance
A flexible spending account for medical and dependent care expenses or a health savings account based on plan selection
Short/long term disability
401(k) Savings Plan
Company
SGS & Co
SGS & Co is a brand impact company that offers marketing, packaging, designing, consulting, communication, photography, and print services.
1001-5000 employees
H1B Sponsorship
SGS & Co has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2022 (4)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2023-05-01Acquired
Leadership Team
Bob Sanders
President, Chief Commercial Officer
Dan Debicella
Chief Transformation Officer
Recent News
Matthews International Corporation
2025-09-24
2025-09-02
Company data provided by crunchbase