José Andrés Group · 10 hours ago
General Manager
Nashville Metro
Full-time
Onsite
Senior Level
5+ years expJosé Andrés Group is a hospitality company led by Chef José Andrés, known for outstanding guest experiences and innovation. The General Manager is responsible for strategic leadership, financial performance, and operational excellence, ensuring a culture that delivers remarkable hospitality every day.
HospitalityRestaurants
Hiring Manager
Soraly Rivera
Responsibilities
Set vision and priorities for the property; translate goals into clear operating plans and KPIs
Conduct weekly/monthly business reviews with actionable follow-ups; communicate results to leadership and the team
Champion JAG values, DEI commitments, and a culture of accountability, learning, and care
Own the P&L: plan, forecast, and deliver on revenue, COGS, labor, and controllables
Build accurate weekly labor plans; manage deployment in-shift to productivity and service standards
Oversee inventory integrity, waste control, procurement practices, and vendor relations
Monitor and act on KPIs: covers, check average, mix, COGS, labor %, comps/voids, guest sentiment, turnover
Ensure flawless execution of service across all activations (à la carte, bar, private dining, events)
Maintain SOPs, playbooks, and checklists, close gaps with training and continuous improvement
Oversee facilities, cleanliness, maintenance, and equipment reliability in partnership with Culinary and Facilities
Lead openings/closings, cash controls, and shift rhythms (pre-shift, deployment, recovery)
Model anticipatory hospitality and effective table touches; manage VIPs and recovery with speed and empathy
Review feedback platforms and social sentiment; implement improvement plans and celebrate wins
Partner with Beverage and Culinary to evolve offerings and features that drive sales and loyalty
Hire, onboard, and retain top talent; maintain a strong bench of leaders and key hourly roles
Coach managers and supervisors through regular 1:1s, check-ins, and performance conversations
Deliver ongoing training (service, product, systems, compliance) and recognition programs
Ensure respectful, inclusive, and safe workplaces, address conflict promptly and professionally
Drive topline via reservation strategy, pacing, mix management, upselling programs, and private dining
Support local marketing, partnerships, hotel/concierge relations, and neighborhood/community engagement
Represent the brand at events and media/PR moments as appropriate
Ensure adherence to health department regulations, alcohol service laws, wage & hour, and company policies
Maintain required certifications; oversee incident reporting, investigations, and corrective actions
Lead safety drills, allergy/ADA protocols, and emergency readiness
Partner closely with Executive Chef, Beverage, People/HR, Finance, Facilities, Marketing, and Events/PD
Lead or support pre-opening workstreams, seasonal/menu launches, and special projects as assigned
Qualification
Required
5–7+ years of progressive FOH leadership in high-volume upscale casual or fine dining; 2+ years as GM strongly preferred
Proven success owning a P&L and delivering results across revenue growth, COGS, labor, and guest satisfaction
Demonstrated ability to lead, develop, and inspire management teams and large hourly staffs
Expert knowledge of service standards, guest recovery, health/safety compliance, and cash controls
Systems fluency: reservations (Resy/SevenRooms/TOCK), POS (MICROS/Toast), scheduling (HotSchedules or similar), and Google Workspace
Strong communication, organization, data literacy, and business judgment
Ability to work a flexible schedule including nights, weekends, and holidays
Preferred
Pre-opening experience (hiring plans, training, readiness checklists)
Wine/spirits certifications or advanced product knowledge
ServSafe Manager, Alcohol Manager, and local DOH certifications (or ability to obtain)
Benefits
Comprehensive health & wellness benefits
Retirement savings plans
Employee dining and partner discounts
Professional growth within an award-winning, values-driven hospitality group
Company
José Andrés Group
José Andrés Group has a singular mission: To Change the World Through the Power of Food.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$25.25M2025-05-19Secondary Market
2017-11-08Series Unknown· $16M
2015-12-31Series Unknown· $9.25M
Leadership Team
Rob Wilder
Co-Founder/Vice Chairman
Company data provided by crunchbase