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Acture Solutions · 1 day ago

Desktop Support Engineer

Harrison, NY, US

Full-time

Onsite

Mid Level

$67K/yr - $80K/yr

3+ years exp

Acture Solutions is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. They are seeking a Desktop Support Engineer to join their on-site support technical team, focusing on troubleshooting and resolving IT issues for staff while maintaining critical systems.

Cyber SecurityData CenterIT ManagementNetwork SecurityUnified Communications

Responsibilities

Uphold and embody Acture’s Core Values: Accountability, Customer First, Trust, Integrity, Opportunity, Nurturing Positive Culture, and Fun

Handle complex and escalated technical issues requiring advanced diagnostic expertise and decision-making

Independently troubleshoot and resolve hardware, software, and network incidents with minimal supervision

Assist with network infrastructure and server operations DNS/DHCP diagnostics, and printer mapping

Respond to Tier I and II support tickets related to user account management, authentication failures, and system access

Configure, deploy, and maintain desktop, laptop, mobile, and peripheral devices in accordance with internal standards

Coordinate operating system updates, software deployments, and system refresh cycles in collaboration with project teams

Lead documentation of recurring issues and best practices for Acture’s internal knowledge base

Maintain compliance with security protocols, acceptable use policies, and IT service management (ITSM) workflows

Engage vendors and hardware providers for warranty replacements, specialized equipment support, or configuration guidance

Assist with small-scale infrastructure improvements including endpoint provisioning, software image updates, and patch testing

Collaborate with other IT teams during system rollouts, asset refreshes, or location-based service expansions

Ensure complete, accurate documentation of technical actions, system changes, and incident resolution steps

Qualification

IT support experienceCompTIA A+ certificationWindows OSMicrosoft 365Google WorkspaceBasic networking knowledgeOrganizedCommunication skillsProblem-solving skillsDetail-orientedWork independently