Azazie, Inc. ยท 1 day ago
Fulfillment and QA Specialist
San Jose, CA
Full-time
Onsite
Mid Level
$28/hr - $33/hr
4+ years expAzazie, Inc. is a leading direct-to-consumer e-tailer specializing in bridal and evening wear. The Global Fulfillment & Quality Assurance Specialist is responsible for ensuring product quality and fulfillment accuracy globally, while collaborating with various teams to identify and address quality risks and customer pain points.
E-CommerceRetailWedding
Hiring Manager
Jocelyne Felix
Responsibilities
Establish and maintain consistent QA standards and inspection criteria across all countries, warehouses, and manufacturing partners
Ensure dresses meet defined quality benchmarks for construction, fit, measurements, fabric, color, and overall presentation
Partner with international teams to ensure QA processes are understood, implemented, and followed consistently
Conduct audits (virtual and/or onsite) of QA processes across regions
Oversee fulfillment accuracy standards across global operations, ensuring correct item, size, color, and customization
Partner with fulfillment and logistics teams to identify recurring shipment errors or delays
Ensure readiness during peak periods by validating capacity, processes, and quality controls
Analyze customer feedback, NPS, eSat, reviews, and contact drivers
Identify emerging quality or fulfillment trends before escalation
Translate customer pain points into actionable QA and operational improvements
Regularly present insights, risks, and recommendations to CX and Operations leadership
Review returns and remake data across regions to determine root causes
Categorize defects (production, handling, sizing, customization, fulfillment error)
Drive corrective and preventive action plans with production and sourcing partners
Track and report defect trends by country, vendor, and product category
Define and improve SOPs for global QA and fulfillment standards
Develop reporting dashboards to track quality, accuracy, and customer impact
Ensure accountability and follow-through on corrective actions across teams
Support special projects tied to customer experience improvements and expansion into new markets
Other duties as assigned
Qualification
Required
4+ years of experience in quality assurance, fulfillment, operations, or customer experience within e-commerce or apparel
Experience working with international teams, vendors, or multi-country operations
Strong understanding of apparel quality standards, sizing, and construction
Highly analytical with the ability to connect customer feedback to operational root causes
Strong stakeholder management skills; comfortable influencing without direct authority
Excellent communication skills with executive-level partners
Experience managing key metrics with demonstrated ability to share insight from data with key stakeholders
Benefits
100% Medical, Dental, Vision, Life insurance offered after a 60-day probationary period
Paid vacation days and sick leave
Paid Holidays + Floating Holidays
401k match
Free snacks and drinks in office
Employee discount
Gym access in building
Company engagement events
Company
Azazie, Inc.
AZAZIE stands as the leading direct-to-consumer (DTC) e-tailer, providing an array of bridal gowns, bridesmaid dresses, evening wear, and accessories.
51-200 employees
H1B Sponsorship
Azazie, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2023 (5)
2022 (9)
Funding
Current Stage
Growth StageLeadership Team
Roberta Oglakhchyan- Black
Global Director of Public Relations & Partnerships
Recent News
Company data provided by crunchbase