Charter Global · 1 day ago
Customer Engineer
United States
Contract
Remote
New Grad, Entry Level
0+ years expCharter Global is seeking a Field Service Technician to represent the brand and perform maintenance and repairs at the module level. The role involves problem-solving, maintaining parts inventory, and ensuring customer issues are resolved according to service level agreements.
Big DataConsultingInformation Technology
No H1B
Responsibilities
Perform minor maintenance, repairs, and component replacement at the module level
Maintains parts inventory and related records
Provides status reports throughout the service repair
Diagnose problems based on the information provided in the call and through the error logs on the ATM
Responsible for ownership of customer issues until resolution according to SLA agreements
Practices security safety procedures when working with ATM's and or within financial institution
Complete specific Training and certifications
Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required
Qualification
Required
High School Diploma or equivalent 0-1 years of related experience
Reliable transportation
A smart phone to receive work orders on and access support documentation. Android or iPhone
Have basic tools: Tools are not supplied. #1 and #2 flathead and philips screw drivers are most common
Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call
Must have a high level of personal integrity and work well with minimal supervision
Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge
Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure
Preferred
An associate degree is preferred
Previous experience or similar equipment is preferred
Company
Charter Global
IT Services & IT Consulting
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bindu Vemireddy
Chief Strategy Officer (CSO)
Recent News
Business Insider
2025-10-17
EIN Presswire
2025-08-01
Company data provided by crunchbase