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RTX · 1 day ago

Sr. Manager Inf Workplace Svc, Depot Services

UT68: Corporate 1 Farm Springs Road, Farmington, CT, 06034 USA

Full-time

Onsite

Senior Level

$132K/yr - $252K/yr

5+ years exp

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. The Depot Services leader is responsible for global PC and peripheral depot operations, ensuring efficient lifecycle management of end-user computing assets and overseeing operations from procurement to disposal.

AerospaceManufacturingSecuritySensorTelecommunications

No H1B

U.S. Citizen Only

Responsibilities

Lead and develop the global Digital Technology (DT) PC operations team, providing direction, coaching, and performance management across all regions

Own and optimize end-to-end operation processes for PC and peripheral lifecycle management, including procurement, receipt, configuration, deployment, maintenance, and disposal

Oversee day-today operations ensuring accurate inventory management, timely device fulfillment, and consistent service delivery

Partner with Business Units to understand operational needs and ensure depot services meet or exceed service expectations

Monitor device utilization performance, and lifecycle data to identify trends, gaps, and opportunities for operational improvement

Maintain accurate, real-time asset records, including asset tracking, inventory levels, maintenance schedules, and compliance documentation

Coordinate with procurement and finance on asset acquisition planning, budgeting, forecasting and financial reporting

Implement and enforce security and compliance controls to protect DT assets from loss, theft, or unauthorized access

Provide regular operational reporting to leadership, including KPI's, inventory health, service performance, and risk indicators

Stay current with industry standards and best practices, driving continuous improvement and modernization of depot operations

Qualification

IT Asset ManagementPC lifecycle managementServiceNowGlobal logisticsContinuous improvementAnalytical skillsVendor managementData sanitizationAutomated provisioningLeadership

Required

5+ years of experience in IT Asset Management, depot operations, end-user computing, or global logistics

Proven leadership experience managing distributed teams and/or third party depot or logistics partners

Deep understanding of PC lifecycle management, including procurement, imaging, deployment, inventory control, and end-of-life processes

Hands on experience with ITAM/CMDB platform - ServiceNow and strong asset mgmt discipline

Strong operational and analytical skills, including KPI development, forecasting, inventory accuracy, and process optimization

U.S. citizenship is required, as only U.S. citizens are authorized to access the financial management system due to government contractual requirements

Preferred

Experience running global technology solutions depots or multi-region logistics hubs

Familiarity with secure data sanitization / disk wiping procedures

Background in continuous improvement (lean, six sigma, CORE)

Experience with automated provisioning and potential for zero touch deployment (Intune, Autopilot,, SCCM, etc)

Experience with or Knowledge of vendor management

Benefits

Healthcare

Wellness

Retirement and work/life benefits

Parental (including paternal) leave

Flexible work schedules

Achievement awards

Educational assistance

Child/adult backup care

Medical

Dental

Vision

Life insurance

Short-term disability

Long-term disability

401(k) match

Flexible spending accounts

Employee assistance program

Employee Scholar Program

Paid time off

Holidays

Company

RTX

Glassdoor3.8

RTX is comprised of three market-leading businesses – Collins Aerospace, Pratt & Whitney and Raytheon – working as one to answer the biggest questions and solve the hardest problems in aerospace and defense.

Founded in 1922

Arlington, Virginia, USA

10001+ employees