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MKS2 Technologies · 4 days ago

Portfolio Business Analyst

United States

Full-time

Remote

Mid, Senior Level

$75K/yr - $85K/yr

5+ years exp

MKS2 Technologies, LLC is an award-winning high growth small business that creates innovative technology solutions in Cyber Security, Instructional Design, and Software Engineering. They are seeking a Portfolio Business Analyst to serve as the primary point of contact for customer performance monitoring, manage expectations, and report on project status and issues.

Cyber SecurityInformation TechnologySoftware

Responsibilities

Work as a Portfolio Business Analyst (PBA) on our team as the primary point of contact (POC) as we help the customer overcome their most difficult challenges in performance monitoring

Apply your knowledge to manage customer expectations and manage escalations as they arise

Use your skills to communicate and report status, issues, risks, and roadblocks

Qualification

IT systems managementCustomer relationship managementProject management methodologiesDeployment planningCommunication skills

Required

5+ years of experience in leading a team in the fielding of IT systems, networks, hardware, and software of both a simple and complex nature

Experience with the creation of schedules, deployment plans, customer communications, and setting performance expectations based on input from all team members

Well versed in life cycle and project management methodologies including DevSecOps, Agile, Kanban

Strong customer relationship management/customer experience

Ability to identify all activities required in the near, mid, and long-term phases of the program

Possess experience in planning to ensure deployments can be performed on schedule and with available resources

HS diploma or GED and 13+ years of relevant professional experience or BA or BS degree in computer science, engineering, math, or equivalent discipline with 5+ years of relevant professional experience