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Newrez LLC · 1 day ago

Collections Representative

Houston, TX

Full-time

Onsite

New Grad, Entry Level

Newrez is a company dedicated to exceeding the expectations of residential mortgage borrowers and business partners through superior service. They are seeking a Collections Representative who will be responsible for managing collections and loss mitigation for new and existing portfolios to maximize recovery and determine appropriate workout strategies.

FinanceFinancial Services

Responsibilities

Receive and review loan information

Contact borrowers in order to cure delinquency, setup payment arrangements and/or settle accounts through the use of manual calls, an automated dialer, and by utilizing the LM worklist

Identify and recommend optimal workout strategies based on individual borrower circumstances

Identify and recommend assistance strategies as necessary

Increase frequency of borrower contact based on days since last payment

Collect documents and information related to rehab progress, and maintenance improvement requests

Collect documents needed for Loss mitigation options

Work Loss Mitigation processes as a SPOC to assist with getting borrowers to the correct workout based on client direction and individual borrower circumstances

Work the shared Commercial team email boxes for Loan servicing, general inquiries, and payoff requests

Work the Commercial team Voicemail for return calls

Qualification

Experience in collectionsLoan terminology knowledgeSkip tracing familiarityVerbal communication skillsMultitasking abilityTyping skillsComputer skillsAttention to detailNegotiation skills

Required

Experience in collections required

Familiarity with maneuvering around the Internet through various skip tracing sites

Familiarity with loan terminology, rights, and processes

Excellent work ethic, high productivity, and attention to detail

Superior verbal communication and negotiation skills

Flexibility to work weekends required

Must take the writing assessment provided

Ability to multitask is required

Superior typing and computer skills required

High school graduate

Preferred

College degree preferred but not required

Benefits

Medical, dental, and vision insurance

Health Savings Account with employer contribution

401(k) Retirement plan with employer match

Paid Maternity Leave/Parental Bonding Leave

Pet insurance

Adoption Assistance

Tuition reimbursement

Employee Loan Program

The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions