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Citizens · 1 week ago

Sr. PMO Lead

444 Liberty Ave, Pittsburgh, PA, 15222, US

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

Citizens is a company focused on digital and agile delivery transformation aimed at enhancing colleague and client experiences. They are seeking a passionate and proactive Sr. PMO Lead to manage complex programs, ensuring alignment between business objectives and technology execution while driving operational excellence.

BankingCredit CardsFinancial ServicesFinTechRetail

H1B Sponsor Likely

Responsibilities

Own end-to-end delivery of complex, cross-functional programs aligned with strategic business goals

Define and manage program scope, timelines, milestones, and deliverables

Ensure alignment between business objectives, technology execution, and customer outcomes

Track and manage interdependencies, risks, and issues across multiple workstreams

Drive delivery excellence through structured planning, execution, and continuous improvement

Lead increment planning and execution cycles, ensuring timely and quality delivery

Facilitate prioritization and scenario planning to support dynamic business needs

Monitor delivery KPIs and health metrics to ensure transparency and accountability

Lead the operational rhythm of the program, including capital management, resource planning, and tooling (e.g., JIRA)

Partner with finance, technology, and product teams to reconcile monthly spend against budget and forecasts

Actively manage resource alignment and forecasting, ensuring timely hiring and resource movement

Identify opportunities for improved budget management and propose reallocation strategies

Evaluate and elevate current processes, routines, and procedures to improve team performance

Influence delivery metrics to represent organizational health and identify trends for improvement

Conduct quality assurance reviews and champion change management policy adherence

Drive continuous improvement and operational optimization

Act as a liaison between program teams and senior leadership, ensuring transparency and alignment

Deliver executive-level program updates and reporting

Manage governance cadence and stakeholder forums

Act as a C-suite execution bridge, ensuring strategic alignment and delivery

Provide escalation effectiveness and proactive problem-solving support

Influence cross-team collaboration and decision-making

Mentor program-wide talent and foster a culture of accountability and empowerment

Ensure quality of governance execution and escalation management

Collaborate with business, technology, and vendor teams to ensure alignment and delivery excellence

Support ad hoc initiatives, including audits, new product launches, and cross-team efforts

Qualification

Program ManagementAgile deliveryJIRAFinancial services experienceTableauMS ProjectAdvanced ExcelConfluenceMS TeamsStakeholder managementAnalytical skillsCoachingInfluencingCommunication skillsOrganizational skillsTime ManagementCross-Functional Collaboration

Required

10+ years of Program Management experience

Strong knowledge of Agile delivery, JIRA, Confluence, and MS Teams

Exceptional organizational, communication, and stakeholder management skills

Strong analytical skills with the ability to identify trends and optimize outcomes

Bachelor's degree required

Preferred

Experience in matrixed organizations and financial services preferred

Proficiency in tools such as Tableau, MS Project, Planview, Advanced Excel

Strong preference for candidates with prior experience at top-tier consulting firms (e.g., KPMG, Accenture, BCG, McKinsey)

Master's degree highly preferred

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees

https://www.citizensbank.com/

H1B Sponsorship

Citizens has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2020 (1)