Sporting Kansas City · 1 day ago
Fan Data Analyst
Kansas City, MO
Full-time
Onsite
Entry, Mid Level
2+ years expSporting Kansas City is seeking a Fan Data Analyst responsible for analyzing and maintaining the company’s CRM & FDP system. The role involves collecting customer data, identifying trends, ensuring data integrity, and making recommendations to enhance the Fan Data strategy.
Sports
No H1B
Responsibilities
Ideating and carrying out strategies for how we acquire, construct, store, and leverage fan data at the organizational level
Configuring and maintaining the Salesforce CRM system, including adding new members, troubleshooting issues, and implementing updates and upgrades
Assist in training and support to other employees on how to use the CRM system
Developing reports and dashboards in Tableau and Salesforce to provide insights on customer behavior and engagement
Collaborating with other teams, such as Ticket Sales and Corporate Partnerships, to ensure that the CRM system is being used effectively and to identify areas for improvement
Empower Ticket Sales reps by cultivating a pipeline of leads and assist in growing fan engagement/retention
Identifying opportunities for upselling and cross-selling based on customer data interactions
Helping to implement new sales and marketing campaigns by developing segmented lists of target customers and tracking their engagement
Perform additional duties as assigned
Qualification
Required
Analyzing and maintaining the company's CRM & FDP (Fan Data Platform) system
Collecting and analyzing customer data
Identifying trends and patterns
Ensuring data integrity
Making recommendations for improving the effectiveness of the company's Fan Data strategy
Ideating and carrying out strategies for how we acquire, construct, store, and leverage fan data at the organizational level
Configuring and maintaining the Salesforce CRM system, including adding new members, troubleshooting issues, and implementing updates and upgrades
Assisting in training and support to other employees on how to use the CRM system
Developing reports and dashboards in Tableau and Salesforce to provide insights on customer behavior and engagement
Collaborating with other teams, such as Ticket Sales and Corporate Partnerships, to ensure that the CRM system is being used effectively and to identify areas for improvement
Empowering Ticket Sales reps by cultivating a pipeline of leads and assisting in growing fan engagement/retention
Identifying opportunities for upselling and cross-selling based on customer data interactions
Helping to implement new sales and marketing campaigns by developing segmented lists of target customers and tracking their engagement
Performing additional duties as assigned
Strong organizational, communication, and interpersonal skills
Interest in developing ideas and projects from the ground up and being a self-starter
Strong problem-solving skills; ability to identify issues and develop solutions
Strong analytical skills, with the ability to analyze large volumes of customer data and develop insights and recommendations
Exceptional attention to detail, and talent for accuracy and precision
Professional appearance and attitude, as well as the ability to work with others
Preferred
2+ years of experience with Salesforce CRM software preferred (or Microsoft Dynamics)
Familiarity with data visualization tools such as Tableau or Power BI preferred
Proficiency in Microsoft Excel preferred
Ability to take large amounts of data and distill it into actionable insights
Experience communicating complex data and insights to non-technical stakeholders
Strong project management skills; ability to coordinate with cross-functional teams
Company
Sporting Kansas City
Sporting Kansas City is proud to be the only professional sports organization in Kansas City
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Alan Dietrich
Chief Operating Officer
Dan Lolli
Chief Operating Officer
Recent News
The Express Tribune
2025-12-04
Sports Business Journal
2025-10-02
oregonlive.com
2025-05-17
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