Couchbase ยท 1 day ago
IT Tech Lead
Raleigh, NC
Full-time
Onsite
Mid, Senior Level
$98K/yr - $115K/yr
7+ years expCouchbase is a leading company in the database solutions industry, focusing on AI integration and data management. They are seeking an IT Tech Lead to drive automation, scalability, security, and innovation across their internal IT and SaaS ecosystem while collaborating closely with various teams to enhance employee technology experiences.
Big DataCloud Data ServicesDatabaseEnterprise Software
Responsibilities
Act as the IT technical lead for employee systems and internal productivity platforms, serving as an escalation point and mentor for IT analysts
Own the architecture, administration, and lifecycle of core SaaS platforms including Okta, Google Workspace, Slack, Jira/Confluence, and endpoint management tools among others
Drive best practices, standards, and documentation across IT systems, access management, and automation
Lead Slack administration and workflow automation, including:
Slack Workflow Builder and integrations
Automated IT, HR, and Security workflows
Administer Jira & Confluence, including user provisioning, permissions, workflows, and integrations with other systems
Own Google Workspace administration and build automations around this platform including:
User lifecycle management
Security policies, data governance, and access controls
Shared drives, email routing, and collaboration standards
Design and build AI-powered, agentic IT applications using platforms such as Jira ITSM, Project, & Atlassian Rovo
Identify & execute on opportunities to:
Automate IT support and self-service
Enhance employee productivity with AI agents
Integrate AI into ticketing, knowledge management, and workflow orchestration
Serve as the Okta administrator and subject matter expert
Design and manage SSO, SAML/OIDC integrations, user lifecycle management, group rules, and access policies
Build and maintain Okta Workflows to automate onboarding, offboarding, role changes, and compliance processes
Partner with Security to enforce Zero Trust and least-privilege access models
Oversee provisioning, configuration, and decommissioning of macOS and Windows endpoints
Lead implementation and optimization of MDM solutions (Kandji, Workspace ONE, etc.)
Support corporate network services, Zoom/Google Meet Rooms, A/V systems, printers, and endpoint security tools
Ensure endpoint compliance with security and operational standards
Own incident management and escalation processes via IT ticketing tools
Lead strategic IT initiatives, including tool migrations, platform upgrades, and automation projects
Collaborate cross-functionally to align IT systems with business needs
Provide on-site & remote support to global users; responsiveness is key for this role
Proactively look for patterns that can be automated or resolved to minimize the future traffic
Qualification
Required
7+ years of progressive IT systems or desktop engineering experience
Strong experience with Google Workspace Administration
Strong experience with Slack administration and workflow automation
Strong experience with Jira & Confluence administration
Okta administration experience, including SAML/OIDC, group rules, lifecycle management, and Okta Workflows
Hands-on experience building automation and AI-driven workflows, ideally with Atlassian Rovo or similar agentic platforms
Expertise with macOS and Windows endpoints in enterprise environments
Experience with MDM platforms (Jamf, Workspace ONE, etc.)
Knowledge of Active Directory, basic networking (TCP/IP), and endpoint security solutions
Strong troubleshooting, problem-solving, and systems-thinking skills
Excellent communication skills with the ability to work across all levels of the organization
Proactive, ownership-driven mindset with a passion for automation and continuous improvement
Benefits
Generous Time Off Program - Flexibility to care for you and your family
Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*
Financial Planning - Retirement program* and Business Travel Insurance
Career Growth - Be valued, Create value approach
Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
Company
Couchbase
Couchbase is a NoSQL cloud platform providing scalable data solutions for applications.
501-1000 employees
H1B Sponsorship
Couchbase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (16)
2023 (16)
2022 (6)
2021 (12)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$251MKey Investors
Irenic Capital ManagementGPI CapitalSorenson Capital
2025-06-20Acquired
2025-04-30Post Ipo Equity
2021-07-22IPO
Leadership Team
Matt McDonough
SVP, Product
Ravi Mayuram
SVP Products & Engineering
Recent News
Best Data Management Software, Vendors and Data Science Platforms
2025-12-13
2025-12-11
2025-12-10
Company data provided by crunchbase