Bayhealth · 12 hours ago
Scheduler I
Dover, DE
Full-time
Onsite
New Grad, Entry Level
$16.98/hr - $25.48/hr
0+ years expBayhealth Medical Center is Central and Southern Delaware’s healthcare leader, and they are seeking a Scheduler I to provide excellent customer service while performing registration and scheduling functions. The role involves managing patient appointments, verifying insurance, and ensuring a positive patient experience through effective communication.
Emergency MedicineHealth CareHospital
Responsibilities
Schedule/ Reschedule patients for department services or studies based on physician referral
Manage electronic worklists
Schedule patients utilizing the EMR, following established templates, protocols, and appointment types
Communicate patient instructions
Communicate to providers and patients on specific requirements and location of exams, transcribing orders, educating new patients on policies, late appointment arrival times, medications, etc
Effectively communicate with department coordinators, staff, Radiologists, Medical Offices, and physicians
Notifies providers and patients of requirements during scheduling process
Initiate prior authorizations, and referrals
When needed, execute necessary steps and documents to establish medical necessity when appropriate
Ensures that medical coverage is active, updated, correct in Epic, and resolves any issues that are counterproductive to establishing eligibility. Uses Epic to determine insurance eligibility. Use websites to determine coverage/eligibility
Evaluate referrals and link to appropriate upcoming appointments
Communicate in a manner that provides a consistent positive patient experience
Confirms patient visits
Manages patient appointment cancellations and rescheduling
Utilize wait lists properly to offer patients an opportunity to schedule appointments through the EMR system
Contacts patients to confirm appointment dates and times prior to visit
Will pre-register patient when appropriate and verify insurance eligibility
Assist with communicating patient responsibilities (e.g., copays) and collect upfront
All other duties as assigned within the scope and range of job responsibilities
Qualification
Required
Education: High School Diploma or GED
Credential(s): None Required
Experience: Required: 6 months experience in healthcare, hospitality, or customer service call center setting. No experience necessary if a graduate of medical assistant program or billing program
Preferred
One year of medical clerical/office experience in healthcare, hospitality, or customer service call center setting
Education: Associate Degree Business Or Associate's Degree in healthcare related field or a graduate of a medical/practical nursing licensed technical program
Credential(s): Certified Revenue Cycle Representative
Benefits
Generous Paid Time Off and Paid Holidays
Matching 401(k)/403(b) Plans
Excellent Health, Dental, and Vision
Disability and Life Insurance options
On Site Child Care
Educational Reimbursement
Health Care and Dependent Care Flex Spending Accounts
Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!
Company
Bayhealth
Bayhealth is an advanced non-profit healthcare system that provides penn medicine for heart, vascular, cancer and orthopaedics.
1001-5000 employees
H1B Sponsorship
Bayhealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (25)
2023 (17)
2022 (16)
2021 (12)
2020 (10)
Funding
Current Stage
Late StageLeadership Team
Terry Murphy
President and Chief Executive Officer
Mike Tretina
Senior Vice President And Chief Financial Officer
Recent News
Company data provided by crunchbase