Apply on Employer Site

MTM Health · 11 hours ago

In- Office Customer Service Representative

MD - Baltimore QA

Full-time

Onsite

New Grad, Entry Level

$21/hr - $21/hr

MTM Health is a company focused on providing non-emergent transportation solutions. They are seeking an In-Office Customer Service Representative who will handle incoming calls, manage transportation schedules, and ensure customer satisfaction through effective communication and adherence to protocols.

CommunitiesHealth CareHospitalMedical

Responsibilities

Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure

Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing company systems

Listen and obtain information from callers in a professional, systematic and organized manner

Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures

Assume responsibility for self-development and career progression

Maintain flexibility in efforts to provide quality service to our members and help achieve business and operational goals

Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by company standards

May be required to work weekends and/or holidays, as needed

Maintain confidential information standards within a fast paced environment

Relate to a diversity of requests

Identify with customer needs and circumstances

Tactfully question and obtain necessary information

Recognize, handle and refer situations of an emergent nature

Regular attendance is required

Ability to maintain high level of confidentiality

Qualification

Customer service experienceTyping speed 30 WPMMicrosoft OutlookMicrosoft WordPhone skillsExemplary communication skillsMaintain confidentiality

Required

High School Diploma or G.E.D

Customer service experience

Typing speed of 30 WPM or greater

Knowledge Microsoft Outlook and Microsoft Word

Exemplary communication and phone skills

Ability to maintain high level of confidentiality

Regular attendance is required

Preferred

Previous experience working in a customer service call center, preferred

Benefits

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Company

MTM Health

Glassdoor3.7

MTM Health is a medical and transportation management company whose mission is to partner with our clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner.

Founded in 1995