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Caterpillar Inc. · 11 hours ago

Generative AI Product Manager – Global Service & Advanced Analytics

Chicago, IL

Full-time

Onsite

Senior Level

$111K/yr - $180K/yr

Caterpillar Inc. is a global team focused on creating sustainable communities through innovation and technology. The Generative AI Product Manager will lead the development of AI-powered capabilities to enhance service operations and optimize maintenance strategies, collaborating across teams to deliver intelligent solutions.

ConstructionMachinery ManufacturingManufacturingMechanical Engineering

No H1B

Responsibilities

Define and evolve the GEN AI product vision for Global Service and Advanced Analytics, aligned with Caterpillar’s AI Assistant roadmap, CAT Foresight and enterprise transformation goals

Drive prioritization of features such as predictive maintenance, automated diagnostics, AI guided troubleshooting, intelligent service recommendations, and advanced data insights

Collaborate with engineering, data science, analytics, and service operations teams to deliver scalable AI solutions with high reliability and compliance

Partner with Cat Digital, DPM, and Cat Technology teams to ensure alignment with broader enterprise AI strategies

Oversee the full lifecycle of GEN AI solutions, from ideation and prototyping to testing, deployment, and continuous improvement

Ensure compliance with governance frameworks, security protocols, and production readiness standards

Champion user-centric design for service-facing tools, enabling intuitive access to diagnostics, repair workflows, and predictive insights

Support global service teams through AI-driven guidance and contextual recommendations for complex repairs and maintenance planning

Monitor solution performance, usage patterns, and feedback to inform enhancements and ensure measurable impact on service efficiency and dealer and customer satisfaction

Lead proof-of-concept initiatives with internal teams and external partners to explore new GEN AI capabilities for service optimization and advanced analytics

Qualification

Generative AI solutionsProduct managementData analyticsSoftware engineeringAgile methodologyPython programmingBI toolsSoftware change managementMarketing strategyEffective communicationDecision making

Required

Apply AI ethics and risk frameworks to guide decisions on solution behavior, data usage, and model selection

Translate complex AI and analytics concepts into actionable insights for stakeholders across engineering, product, and service operations

Manage change requests for AI configurations, model updates, and deployment protocols

Lead development of AI solutions using modular architectures, ensuring flexibility in LLM selection and minimizing hallucinations

Understand the business impact of AI features on service efficiency, cost reduction, and customer satisfaction

Navigate ambiguity in emerging AI technologies, balancing innovation with operational feasibility and compliance

Deep familiarity with integration into Caterpillar's analytics platforms, service systems, and digital ecosystem

Position AI-driven service and analytics capabilities as transformative tools in Caterpillar's portfolio, supporting customer loyalty and operational excellence