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GN Group · 1 day ago

Clinical Account Manager

United States

Full-time

Remote

Mid Level

$120K/yr - $150K/yr

3+ years exp

GN Group is a leader in intelligent sound solutions, and they are seeking a Clinical Account Manager to achieve sales growth and build relationships within large medical clinics. The role focuses on supporting integrated healthcare systems in Northern California through training and strategic partnerships.

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Responsibilities

Consistently achieving sales quotas on a monthly, quarterly, and annual basis

Building and maintaining account relationships to solidify a longstanding working partnership

Serve as the primary clinical and training partner for large, integrated healthcare systems and multi-site medical group partners within the assigned region

Spend a significant portion of time in Northern California supporting clinics through onsite training, strategic meetings, and relationship development

Identifying customer service issues, such as remake/repair issues, turnaround times, lowering return for credit rates, and gathering new competitive information

Preparing an annual territory business plan. The plan should be reviewed and updated quarterly with the Senior Executive Director. The business plan should include:

Sales growth coincides with corporate goals

Appropriate zoning of customer base in region

Work with the Medical Channels team in large network accounts across the country to complement training needs, clinical support (virtual or in person), and solidify new provider onboarding processes

Clinical lead for training needs in strategic partners and “house” accounts

Train strategic partnerships and their clinicians at product launch

Analyze weekly sales reports and formulate action plans with sales counterparts to increase Points of Sale (POS) and Share of Wallet (SOW)

Travel to and visit strategic partner headquarters for onsite product training, strategic meetings, and QBRs

Take on account management role with house accounts that are not covered by traditional territory sales force

Successfully introduce and establish new products to both strategic partners and target clinics

Coordinate and train clinicians to fit GN’s full product portfolio, using ReSound’s software-based programs. Provide GN ReSound software and hardware support to existing accounts as needed

Developing effective communication/platform and presentation skills to convincingly present/sell ReSound products

Completing appropriate sales and corporate reporting requirements in a timely fashion

Maintaining proper professional standards of behavior and decorum as a representative of the company when communicating with customers and co-workers, while representing GN Resound at national, regional, and state professional meetings

Qualification

AudiologyB2B Sales ExperienceHearing Technology TrainingExcel ProficiencyCustomer 360Sales ReportingCommunicationRelationship Building

Required

3+ years in an outside position selling or training upon hearing technology

3+ years of B2B selling or training experience (non-retail)

AuD or PhD in Audiology. Master's Degree in Audiology will be considered

Current state license in Audiology

Excellent computer skills; proficiency using Excel, PowerPoint, Word, and Customer 360 for reporting purposes

Experience with database management, in compliance with HR policies, company and department procedures

Excellent follow-up and proactive communication skills

Meet all performance and behavior expectations outlined in the company performance appraisal and/or those communicated by management

Perform responsibilities as directed, achieving desired results within expected periods and with a high degree of quality and professionalism

Follow safety practices in all activities

Establish and maintain positive and productive work relationships with all staff, customers, and business partners

Demonstrate the behavioral and technical competencies necessary to effectively complete position responsibilities. Take personal initiative for technical and professional development

Safeguard sensitive and confidential company information