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Children's Minnesota · 2 days ago

Unit Operations Coordinator - Emergency Department

St Paul, MN

Part-time

Onsite

Entry Level

1+ years exp

Children’s Minnesota is one of the largest pediatric health systems in the United States, providing care exclusively to children. The Unit Operations Coordinator plays a vital role in delivering exemplary customer service and administrative support within the pediatric emergency department, ensuring a safe and welcoming environment for families, staff, and visitors.

Child CareHealth CareHospital

Responsibilities

Provides exemplary customer service to families, staff, providers and visitors, both in-person and by phone

Answers questions, warmly, promptly, and correctly, and problem solves as needed

Provides first response to phone calls that come into the units

Arranges for deliveries to patients rooms

Directs visitors to their destinations

Maintains a safe, welcoming environment at all times, modeling service excellence to the organization

Acts as the key liaison to other departments and provides other disciplines with the tools for their jobs

Supports patient care on the unit(s) and provides overall administrative support for the unit

Serves as the unit(s) technology resource

May be required to float to other hospital departments as needed based on need

Qualification

Customer service skillsProblem solving skillsComputer skillsMedical terminologyMultitaskingInterpersonal communicationOrganizational skills

Required

Outstanding professional and positive customer service skills essential

Positive attitude

Exceptional problem solving skills

Strong computer skills such as Microsoft word, excel or hospital technology systems

Ability to coach others with hospital technology systems

Competent with basic medical terminology

Demonstrates excellent interpersonal, written and verbal communication skills with a clear understanding of English language (reading, writing and speaking)

Self-directed, organized, and problem solver

Ability to multitask, direct and support information processes on patient care units, work independently and within a team