Kreative Core Technologies · 4 days ago
Tyler Munis Functional Implementation Consultant for Human Capital Management (HCM)
United States
Contract
Remote
Mid LevelKreative Core Technologies is seeking an Implementation Consultant to manage the successful implementation of Tyler software products for clients. The role involves consulting with clients to understand their business needs and providing knowledge transfer services to ensure effective use of the software.
Information Technology & Services
Responsibilities
Provide professional services such as consultation, analysis of client’s business model and to identify and document client requirements regarding Tyler products and functionality
Prepare client’s software knowledge readiness through education on Tyler software products, educate users on software functionality as well as on data entry, system administration, user security, and user permissions
Design training materials and conduct knowledge transfer sessions on site or through webinars, which may consequently include the following:
Provision of instruction to clients on proofing and analyzing data conversions from existing software to Tyler applications
Recommendation of options for new approaches in client’s work processes as appropriate to ensure efficient development, forms, reports, interfaces, process, configuration and other relevant changes
Consulting with users to identify the proper data mapping process for the product conversion
Identifying and documenting business/technical requirement specifications for specific software design C software solution for the client's needs
Provision of instruction to clients on proofing and analyzing data conversions from existing software to Tyler applications
Creation of custom reports or customize existing reports to satisfy client requirements
Play an active role in troubleshooting client issues, or work with the Support or Development departments to resolve
Assist QA staff with product testing or modification testing as required
Create both client-facing and internal documentation such as "quick tips" and "how-to’s"
Participate in the annual User Conference and facilitate user group discussion on assigned module/topic
Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets and weekly expense reports, and updating systems-related client activity
Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation
Act as liaison between the client and company's technical staff including conveying technical information so that non-technical individuals can understand
Perform other duties as assigned
Qualification
Required
Hands-on experience with business process analysis, design, and functional expertise in the field of government enterprise human capital management, payroll processing, leave management and personnel actions, business configurations and remediations and best practices
Ability to deliver high-quality knowledge transfer services of Tyler software products to clients
Experience in consulting and partnering with clients to understand workflow, business/technical requirements
Ability to ensure transition to Tyler software is completed according to predetermined timelines
Experience in providing professional services such as consultation, analysis of client's business model and documenting client requirements
Ability to prepare client's software knowledge readiness through education on Tyler software products
Experience in designing training materials and conducting knowledge transfer sessions
Ability to provide instruction to clients on proofing and analyzing data conversions from existing software to Tyler applications
Experience in recommending options for new approaches in client's work processes
Ability to identify and document business/technical requirement specifications for specific software design
Experience in creating custom reports or customizing existing reports to satisfy client requirements
Ability to troubleshoot client issues and work with Support or Development departments to resolve them
Experience in assisting QA staff with product testing or modification testing
Ability to create both client-facing and internal documentation
Experience in participating in the annual User Conference and facilitating user group discussions
Ability to keep up to date on administrative tasks such as documenting client issues and submitting reports
Experience in acting as liaison between the client and company's technical staff
Ability to learn, understand, demonstrate, and educate clients on Tyler software applications
Demonstrated ability to understand business processes and apply these to the product
Demonstrated excellent people skills and ability to build client relationships
Ability to maintain a courteous, professional, and confident demeanor throughout the implementation process
Experience in working with a diverse group of people and adapting to a dynamic environment
Ability to instill client confidence in the use of Tyler applications
Company
Kreative Core Technologies
Kreative Core Technologies was founded on delivering results, not promises.
Founded in 2016
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase