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LendSure Mortgage Corp. · 2 days ago

Encompass Administrator (Remote)

United States

Full-time

Remote

Mid Level

$64K/yr - $96K/yr

3+ years exp

LendSure Mortgage Corp is a fast-growing Wholesale Lender offering Non-QM loan solutions. They are seeking an Encompass Administrator who will be responsible for configuration and customization of the company's loan origination system, working closely with management to evaluate business processes and compliance issues.

ConstructionFinanceReal Estate

Responsibilities

Provide technical direction and support in the development of processes and workflows in the use of Encompass. Responsible for analysis, planning, testing, and implementation of projects and tasks

Build, test and implement new system enhancements such as business rules, custom input forms, workflows, and third-party integrations through advanced coding

Manage Encompass enhancements through testing of new functionality, deployment to a production environment, and communication to end users

Monitor Encompass version updates and address system configuration updates where needed

Provide solutions for internal support issues by troubleshooting and resolving issues in a timely manner and escalating to software vendor as needed

Understand the definitions and configuration of company's Encompass settings

Ensure effective change management and document configuration

Train business units on new features

Maintain user access rights

Create and maintain Encompass reports/data tapes

Additional related duties may be assigned, as required

Qualification

Encompass functionalityLoan lifecycle understandingBusiness rules codingC# programmingVB programmingOptimal Blue integrationMicrosoft ExcelCustomer serviceMulti-taskingProblem-solvingCommunication skillsTeam player

Required

Bachelor's Degree in Computer Science, Information Technology or related field, along with 3+ years of Mortgage Industry environments

Solid IT experience - understanding of application development, infrastructure, operations and support knowledge

Able to clearly communicate technical concepts to both technical and non-technical audiences

In depth knowledge of Microsoft Office Suite

Experience with Service Delivery, Asset Management, Systems Administration, and Information Security

Ability to schedule and communicate technical needs to third parties

Knowledge of Encompass functionality and ability to coach end-users on how to utilize it effectively

Experience in configuration of all areas of Encompass settings including personas, user groups, eFolder, loan templates, reports, input form builder, and all types of business rules

Strong understanding of the loan lifecycle

Ability to analyze problems and respond quickly in a fast-paced, demanding environment

Multi-tasking capabilities

Ability to manage help desk tickets and user issues

Strong communication skills and customer service

Demonstrates a professional and cooperative attitude

Capacity to write and test business rules and custom field coding for Encompass

Microsoft Excel functions like formulas, pivot tables, and macros