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Cigna Healthcare · 3 months ago

Life Insurance Account Analyst - CIGNA - Hybrid

Bloomfield, CT

Full-time

Hybrid

Entry Level

1+ years exp

Cigna Healthcare is an advocate for better health through every stage of life. They are seeking a Life Insurance Account Analyst to support their Corporate Owned Life Insurance organization by managing life insurance transactions and client relations in a collaborative team environment.

Hospital & Health Care

Responsibilities

Process various life insurance transactions for our Corporate Owned Universal Life Insurance clients (e.g. death claims, premium payments, surrenders, withdrawals, loans, lapse mailings, etc.)

Independently manage and perform case and policy level servicing, focusing on complex level plans for universal life products within Corporate Insurance

Manage the renewal process per the requirements of the case profile and the dates established in the renewal calendar. Ability to quickly adapt to changes in plan designs, deliverables, requests, illustrations, software, case load, legislation, etc

Utilize advanced level of expertise in all products and procedures to take ownership of the business and effectively service our clients. Maintain knowledge of Corporate Insurance products and plan designs at advanced/expert level. Demonstrate ability to apply design concepts to assigned cases and identify exceptions and the impact on the end results

Act as the primary client contact for issue identification and resolution. Communicate technical insurance concepts to executive insureds and brokers

Complete all client requests accurately, within service standards and/or within agreed upon deadlines. Ensure all transactions are compliant with applicable laws and regulations

Produce special reports and perform analysis as required with accuracy and by the necessary deadlines

Utilize knowledge of product and plan designs to interpret illustration results and compliance implications

Identify problem areas and implement operation procedures to eliminate escalated issues

Identify inefficiencies and make improvements in workflow

Actively participate in departmental projects. Project involvement includes: audits, spec development, prioritizing requests, testing, etc

Support scanning of critical policy documentation for future audit retrieval

Develop expertise in the administration / illustration / imaging systems to efficiently and accurately perform all policy activity

Qualification

Life Insurance KnowledgeCustomer Service SkillsAnalytical SkillsMS Office ProficiencyFINRA Series 6 & 63Multi-tasking AbilityCommunication SkillsOrganizational SkillsCollaboration SkillsAttention to Detail