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Munters · 1 day ago

Service Project Manager

Pennsylvania, United States

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Munters is a leading company in the field service and manufacturing sector, seeking a Service Project Manager to provide effective leadership and supervision of projects. The role involves ensuring successful project delivery, managing client interactions, and handling warranty support while adhering to project specifications and quality requirements.

EnergyIndustrial EngineeringMechanical Engineering

Responsibilities

Serves as the primary contact during the warranty phase of projects that have completed Munters field service activities through substantial completion (typically defined as level 3, 4 & 5) and have been handed over to the owner / customer

Guides and oversees systemic level site issues (with support of job specific Project Manager)

Gains a comprehension of customer warranty issues through communication and interfacing with the customer, Munters Service Technicians and Munters Project Managers. With this knowledge, creates and executes warranty support plans while staying within the boundaries of Munters warranty requirements

Effectively communicates relevant service project information to management

Prepares contractual claims including extensions of time, prolongation cost, acceleration cost and all other contractual claims in support of field service projects

Develops and delivers progress reports, proposals, requirements documentation as needed for service project support. This could include revising original IOM’s, Equipment Maintenance Checklists, etc

Proficient in project schedule management

Manages day-to-day aspects of all assigned projects

Manages day-to-day client interactions

Provides timely response to all warranty / project support requests

Resolve and/or escalate issues in a timely fashion

Understands how to communicate difficult/sensitive information tactfully

Understands basic revenue models, P/L, and cost-to-completion projections

Understands pricing model and billing procedures

Follows-up with clients, when necessary, regarding unpaid invoices

Ensures service project legal documents are completed and signed on a timely basis

Ensures service project documents are complete, current, and stored appropriately

Follows through and reviews project scope to ensure cost and profitability are being met

Keeps track of lessons learned and shares those lessons with management

After hours Technical Support Hotline (part of the 24/7 on call rotation)

Travels as needed in support of projects

Qualification

HVAC Equipment KnowledgeEngineering KnowledgeProject ManagementTechnical StandardsDocumentation ManagementComputer SkillsCommunication SkillsSelf-MotivatedDetail Oriented

Required

BA/BS in Project Management, Construction Management, Engineering, or related field. An equivalent combination of education, training, and experience may be qualifying

10+ years' experience in management of multi-million-dollar projects specific to HVAC equipment and installation preferred

Proficient in project schedule management

Strong Communications/Interpersonal Skills

Self-Motivated and Driven

Detailed Oriented with strong organizational skills

Ability to effectively prioritize and execute tasks in a high-pressure environment

Strong Computer Skills including (Microsoft Word and Excel)

Exhibits and applies wide engineering knowledge in own area of responsibility and working knowledge of other engineering disciplines to provide required support

Ensures organizational adherence to engineering standards, establishing and monitoring work against safety procedures and assessing processes and projects as required

Exhibits knowledge and skills in implementing safety management and responding to emergencies

Demonstrates proficiency in process documentation, handling and retrieval of data to make valid manuals available across the organization