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Liviniti · 1 day ago

Account Executive - PBM

Orlando, FL

Full-time

Hybrid

Mid Level

4+ years exp

Liviniti is a leading disruptor in the PBM industry, dedicated to simplifying the complexities of Pharmacy Benefit Management. The Account Executive will maintain and expand relationships with customers and vendors, ensuring their needs are met while promoting growth and retention of accounts.

BillingInsuranceRetail

Responsibilities

Establish and maintain goodwill

Develop productive and professional relationships with customers and their associated vendors

Work independently giving great attention to detail and displaying the initiative to prevent and resolve issues

Serve as a superior problem solver

Perform duties with a strong degree of organization/prioritization skills and understanding overall business goals

Follow through on all tasks to the point of resolution in an educated, accurate, and timely fashion

Collaborate with team members to ensure a smooth customer experience

Coordinate internal and external resources, to meet account performance objectives

Proactively lead the account management process fostering and developing an effective team environment

Responsible for overall growth, retention, and strategic planning for accounts

Such responsibilities include assisting in securing new accounts, managing the onboarding processes, promoting new products and solutions to customers, delivering and interpreting reports, consulting with customers by phone or in person, and communicating needs of the customer to other team members

Make certain the timelines of project implementation are met

Maintain client satisfaction throughout plan implementation, post-implementation and all other related service activities

Conduct benefit review presentations

Abide by all obligations under HIPAA related to Protected Health Information (PHI)

Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company

Flexibility to understand, appreciate and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee

Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice

Qualification

Business AcumenCustomer/Client FocusOrganizational SkillsResults DrivenReport PreparationMicrosoft Office ProficiencyCommunication ProficiencyCollaboration SkillsNegotiation SkillsSense of Urgency