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Western National Insurance · 13 hours ago

Senior Casualty Claims Representative

Anchorage, AK

Full-time

Hybrid

Senior Level

$70K/yr - $96K/yr

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving policyholders' property-and-casualty insurance needs. The Senior Casualty Claims Representative will investigate, evaluate, negotiate, and resolve multi-line insurance claims while ensuring customer service excellence and maintaining accurate documentation of claims status.

Auto InsuranceCommercial InsuranceInsurance

Growth Opportunities

No H1B

Responsibilities

Handles moderate to high complexity claims within settlement authority

Ensures customer service excellence

Investigates and reviews policy forms, facts, and documents related to claims to make appropriate decisions on claims resolution, and recognizes claim file exposures and escalates appropriately

Establishes and reviews proper reserves for each claim based upon thorough investigation, evaluation, and experience

Maintains appropriate reports to ensure the status of claims is clearly documented

Provides direction to outside resources

Acts as a resource to other members of the team

Makes well-reasoned recommendations to management on claim plan of action

Recognizes problems or situations that are new or without clear precedent and makes recommendations to solve problems

Finds solutions using a systematic, multi-step approach

Primarily responsible for developing improvements and innovations to enhance performance

Conducts regular contact with customers (insureds, claimants, agents) as well as regular contact with employees across the organization

Conducts regular contact with outside vendors

Performs special projects and other duties as assigned

Qualification

Claims experienceCommercial lines claimsNegotiation skillsAnalytical skillsCustomer serviceCommunication skillsCoverage analysisCore systems proficiencyTime managementProblem-solvingRelationship-buildingWriting skills

Required

Strong understanding of industry practices, standards, and claims concepts

Prior claims experience with a strong preference for commercial lines claims experience

Ability to multitask and solve problems

Proficient oral and written communication skills

Bachelor's degree or equivalent experience in lieu of degree acceptable

Preferred

Strong negotiation and relationship-building skills

Analytical with ability to exercise sound business judgment

Good time management

Customer Service oriented

Proficient use of various core systems, office and computer equipment, and software packages

Strong coverage analysis skills

Exceptional writing skills

Benefits

Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!

Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)

401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)

Wellbeing Program, including onsite fitness studio

Paid Time Off – including holiday, vacation, and volunteer

100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)

Paid parental leave

Bonus opportunities