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RI International · 1 day ago

Customer Service Specialist

Newark, DE

Full-time

Onsite

Entry Level

$15/hr - $15/hr

1+ years exp

RI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. The Customer Service Specialist position acts as the receptionist for the Program, providing routine clerical and administrative support as needed.

ConsultingHealth CareManagement ConsultingTraining

Responsibilities

Answers telephones and acts as receptionist for program, triages phone calls and gathers pertinent information from callers to accurately log the data elements of each and every call

Performs routine typing and other clerical tasks including organizing, filing, copying and faxing

Maintains an organized office filing system that assures confidentiality of all documents

Ensures the facility reception areas are neat and orderly at all times

Performs functions necessary for the initial registration and inputs individual's data into computer

Oversees the use, maintenance and repair of office equipment

Assists in the ordering and stocking of office supplies as needed

Assists in the process of gathering data necessary to perform billing and audit functions as requested

Maintains petty cash

Understands and adheres to RI International compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies

Performs other related duties as assigned

Qualification

Microsoft Office SuiteCustomer service skillsClerical experienceCommunication skillsInterpersonal skillsOrganizational skillsTeamworkConfidentiality

Required

Excellent computer skills, including Microsoft Office Suite

Effectively communicates both verbally and in writing

Excellent interpersonal skills

Excellent customer service skills

Organizational skills and high degree of accuracy

Works cooperatively in a team environment

High School Diploma or equivalent, Associate's degree preferred

Minimum of one (1) year of clerical or office experience required

Must be able to pass de-escalation training, as defined by state requirements

Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism

Must be able to pass a seven-year background check

Must be able to pass substance abuse testing and/or tuberculous testing (if applicable)

Must be able to pass education verification check

Must be able to pass three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier (if driving is required for this position)