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Fannie Mae · 12 hours ago

Selling Guide Contact Center Senior Associate

Chicago, IL

Full-time

Hybrid

Entry, Mid Level

$96K/yr - $124K/yr

2+ years exp

Fannie Mae is foundational to housing finance, and they are seeking a Selling Guide Contact Center Senior Associate to provide guidance on mortgage origination. The role involves responding to customer inquiries and mitigating risks associated with selling policies while collaborating with various teams.

Financial Services

Comp. & Benefits

Responsibilities

Provide timely assistance and support, primarily by phone, for selling policy inquiries

Monitor, identify and provide guidance to mitigate selling policy risks to a customer, group or organization

Coordinate selling policy risk activities across groups

Analyze selling policy risks and collaborate with team to develop solutions

Partner with customers, teams and business groups on selling policy risk mitigation strategies

Implement plans or decisions to avoid selling policy risks or mitigate their impact

Qualification

Data AnalysisRisk AssessmentGovernanceCompliancePolicy CreationSalesforce CRMExcelGap AnalysisImpactRisk MitigationPolicy AnalysisProblem SolvingVerbal communication