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MRC Global · 1 day ago

Sales & Service Representative

Lubbock, TX

Contract

Hybrid

Entry Level

1+ years exp

MRC Global serves the oil and gas industry and is seeking a Sales & Service Representative. This role is responsible for delivering business-to-business customer service throughout the order process of pipe, valves, and fitting products, involving tasks such as creating quotes, processing orders, and resolving customer issues.

EnergyIndustrialLogistics

Responsibilities

Respond to customer quote requests by sourcing products from inventory or external suppliers

Build quotes that create customer value and profitability for MRC Global

Identify and pursue sales opportunities to support overall growth

Engage proactively with customers, using product knowledge to recommend solutions

Use MRC Global systems/software for quotes, order processing, vendor POs, and related tasks

Adhere to customer contract requirements (pricing, freight, delivery, KPIs). Monitor shipping/delivery status and communicate updates to customers

Resolve customer concerns using a problem-solving approach

Ensure quoted products comply with approved manufacturer lists (AML) or specifications

Reference customer guides and consult with internal/external resources to enhance service

Handle advanced customer needs (external labor, RMAs, PO changes, special invoicing)

Communicate professionally with customers, suppliers, and coworkers

Qualification

Customer serviceSales experienceComputer proficiencyProblem-solvingCommunication skillsPresentation skillsDetail-oriented

Required

One (1) or more years in a customer-facing role, inside sales, or warehouse services; or recent completion of post-secondary education (Technical/Trade School, Associate or Bachelor's degree), preferably in industrial or sales fields

Proficient in computer and software use

Strong communication and knowledge-sharing skills

Effective in one-on-one and small group presentations

Detail-oriented with a sense of urgency