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Landmark Properties, Inc. · 10 hours ago

Community Manager - Park East

Lubbock, TX, USA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Landmark Properties, Inc. is a property management company seeking a Community Manager to oversee the performance metrics of their assets. The role involves managing site teams, achieving financial targets, and providing exceptional service to residents while enhancing the asset's value.

Real Estate

Responsibilities

Develop constructive and cooperative working relationships with others and maintain them over time to provide guidance and direction to your team by setting expectations and monitoring performance

Identify individual development needs and coach, mentor, or otherwise help your team improve their knowledge or skills

Manage performance concerns, disciplinary action, and conflict management issues with HR

Hold daily staff meetings and weekly 1:1s

Recruit, interview, hire, and promote employees

Submit bi-weekly timesheets for payroll processing

Prepare annual staff performance reviews

Delegate and complete tasks as necessary when there is a staff vacancy or scheduled PTO or leave of absence

Analyze financial reports to determine state of operations, maintain expenditure controls, and use data to forecast business decisions

Submit recommendations for the approval or disapproval of funds requests by communicating with your RD, Asset Management, and ownership group

Prepare month end reporting package based on Asset Management calendar

Ensure completeness, accuracy, and conformance with procedures and regulations within the budget

Seek new ways to improve efficiency and increase NOI

Make purchases for the property and reconcile expenses

Partner with the Associate Community Manager to prepare marketing plans and develop new strategies and programs designed to meet occupancy goals

Audit leasing velocity tracker to prepare for weekly status reports as well as recommendations for changes to pricing or leasing specials

Effectively maintain product knowledge of asset and competitive assets through consistent evaluation of market conditions and trends

Participate in Monthly Marketing calls and present on asset performance

Ensure timely follow up for all prospective residents

Monitor social media accounts and maintain compliance with Social Media Guidebook

Review and countersign all resident Housing Contracts

Submit leasing bonuses for payout

Maintain relationships with university and market stakeholder partners in addition to participating in on- and off-campus events

Lead the site maintenance team in planning, scheduling, and coordinating general maintenance, major repairs, and remodeling or construction projects for the asset

Maintain a clean and professional work environment

Inspect the asset weekly to determine necessity of repairs or maintenance and perform quarterly walks with Maintenance Supervisor to plan for a successful turn

Plan, administer, and control budgets for contracts, equipment, and supplies

Solicit and analyze bids from contractors to prepare and administer contracts for cleaning, repairs, renovations, maintenance, and security services

Act as liaison between site maintenance & vendors

Manage the Resident Services Manager to ensure successful implementation of Residence Life program, annual You Speak We Listen customer service satisfaction survey, and renewal launch

Handle complaints, settle disputes, and resolve grievances and conflicts pursuant with Landmark Properties’ housing contract

Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement

Maintain effective communication with residents and guarantors

Monitor and respond to property reviews and effectively maintain online reputation management

Understand and adhere to Fair Housing laws

Ensure confidentiality of client, resident, and company information

Consult with regional support team and corporate attorneys as necessary to address legal compliance issues

Maintain contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations

Address behaviors of residents and guests of the asset that violate the law or the community lease agreement and maintain documentation of incident reports

Update Emergency Procedures Manual monthly

Evaluate computer/technology needs of the site and ensure all employees abide by the company’s technology policy

Qualification

Property management experienceFinancial analysisLeasing strategiesMicrosoft Office SuiteProperty management softwareCommunication skillsProblem-solving skillsOrganizational skillsTime management

Required

Bachelor's degree preferred; High School Diploma equivalent required

Minimum 2 years of experience in various property management roles required; preferably in student housing

Must have completed 1 full leasing cycle in previous position

Locally mandated licenses/certifications strongly preferred and in some cases required

Strong written and verbal communication skills

Ability to solve problems effectively

Must have strong organizational skills and attention to detail

Must be able to manage one's own time and the time of others

Proficient in Microsoft Office Suite or related software

Proficient with property management software

Preferred

Entrata experience preferred

Company

Landmark Properties, Inc.

Glassdoor4.0

Visit our website: www.landmarkproperties.com/ If you are interested in working for Landmark Properties, please visit our career page: http://www.landmarkproperties.com/careers Headquartered in Athens, Georgia, Landmark Properties is a fully-integrated real estate firm specializing in the development, construction, management, and investment of high-quality living communities.

Founded in 2004

Athens, Georgia, USA

1001-5000 employees