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JLL · 1 day ago

Work Control Specialist

United States

Full-time

Remote

Entry Level

$40K/yr - $46K/yr

2+ years exp

JLL is a leading global provider of real estate and investment management services, and they are seeking a Work Control Specialist to connect clients with service delivery teams. This role involves managing the lifecycle of maintenance requests, coordinating work using CMMS platforms, and ensuring client satisfaction through effective communication and service delivery.

CommercialReal Estate

No H1B

Responsibilities

Receive and process service calls, providing initial troubleshooting and exceptional customer service

Dispatch work orders to technicians and subcontractors using government and internal systems

Update CMMS platforms (Corrigo and government systems) with accurate work order details and progress tracking

Maintain ongoing client communication throughout the service process to ensure satisfaction

Coordinate activities between clients, technicians, and subcontractors to accomplish service goals efficiently

Resolve customer issues promptly while taking personal ownership of each client's experience

Update contract databases including reporting, training records, and subcontractor information

Manage invoice processing workflows to ensure accuracy and timely payment of vendor invoices

Qualification

Customer service experienceWork management systemsActivities coordinationCMMS platformsSubcontractor coordinationMulti-taskingBasic office equipmentVendor management